1. Topic 1 (Feeling Smart)
2. Topic 2 (Assesing your Emotional Intelligence)
3. Topic 3 (Emotional Intelligence in Depth)
4. Topic 4 (The EI Model)
5. Topic 5 (The Open Loop)
6. Topic 6 (Management vs Leadership)
7. Topic 7 (Leadership that Works)
8. Topic 8 (Ethics & Leadership)
9. Topic 9 (Feedback)
10. Topic 10 (Teamwork)

Book Smart: A book smart person is a person with high ability to remember, calculate, analyze, and deal with all types of information.

Street Smart: A street smart person is a person with distinguished practical skills that enable him/her to deal with day-to-day interactions and effectively handle different real life situations.

At the personal level:

• Remain positive despite challenging situations
• Manage different real-life situations
• Work well under pressure
• Recognize and control one's emotional reactions level

At the Interpersonal

• Handle different real-life situations
• Gain the respect of others
• Excel during negotiations
• Handle other people effectively
• Express viewpoints effectively
• Convince and influence other people

Social intelligence: is the ability to understand and manage the emotions of others.

Social intelligence skills:

• Influence other person's emotions
• Change another person's mood
• Build healthy relationships
• Persuasion

Reciprocity

• A soft force in which the tendency of doing something good for others will increase the chances of others doing good for you
• What goes around comes around

• Someone taking advantage of you
• Inappropriate jokes
• Situations where you need to take a strong position

• Successfully adapt to changes
• Reach targets while simultaneously maintaining the loyalty of employees
• Understand and uphold their responsibility to the customers, suppliers, networks and society

• Hiring high-quality Employees
• Assigning tasks to the Right Employees
• Creating an Environment of Trust
• Provide effective Training

• Make the Work more Interesting
• Challenge the Employees without overwhelming them
• Provide the right tools to fulfil the Company's goals
• Provide Fair Compensations

To achieve an Intelligent workspace, Employees need to understand:

1. The reason behind the work they do.
2. The company's Mission & Goals

Enables Individuals to :

• Understand & Manage their own Emotions
• Socialize & be empathetic while interacting with family members
• Improve Family relationships

• Manage your moods
• Teach generosity by receiving as well as giving
• Be generous in expressing love
• Building trust

1. Trustworthiness
2. Respect
3. Responsibility
4. Fairness
5. Caring
6. Citizenship

Trustworthiness

• Be Honest, don't cheat
• Have Integrity, Do what you say
• Keep Promises
• Be Loyal, stand by your values

Respect

• Follow the Golden Rule
• Be accepting of differences
• Be Courteous مهذب to others
• Deal peacefully with anger
• Be considerate of others' feelings

Responsibility

• Do what you're supposed to do
• Be self-disciplined
• Think before you act. Consider the Consequences
• Be accountable for your words, actions

Fairness

• Follow the rules
• Be open-minded
• Don't take advantage of others

Caring

• Be kind
• Be compassionate
• Express Gratitude
• Forgive Others

Citizenship

• Do your share to make your environment better
• Cooperate
• Make choices that protect safety
• Protect the Environment

Right vs Wrong Right

• Following rules and regulations.
• Person is fair, just and accurate. Wrong
• Against laws, ethics, morals.
• Flawed reasoning.

This offers four categories of dilemmas: Truth vs Loyalty

• Honesty is in conflict with loyalty and keeping secrets. Justice vs Mercy
• Applying the law is in conflict with compassion. Individual vs Community
• Your own benefit vs that of the Community Short-term vs long-term
• Immediate results vs Future results

We need to have moral courage when faced with unethical issue, by applying the following:

• Applying values: understanding and applying your moral values
• Recognizing risks: recognize that there might be some potential risks when you apply your moral values
• Enduring hardships: being able to endure the negative consequences

Code of Conduct

• Ethics guide or reference for organizations that individuals can clearly follow. Ethics training
• Training which the organization can provide to the employees to clarify the company's mission and values.

• Lifeblood of the organization
• Without feedback, problems get worse
• Without feedback, good performance gets lost
• One of the manager's most important tasks
• Effectiveness, satisfaction, productivity

• The future of corporate management is in interpersonal skills

"When emotionally upset, people cannot remember, attend, learn, or make decisions clearly." - "stress makes people stupid!"

• Praise makes people confident

• Be specific about necessary changes
• Be specific about reasons for praise (learning)
• Offer a solution
• Be present, face-to-face and in private
• Be sensitive: Empathy
• Be a partner as opposed to an adversary

• Acknowledge the positive
• Give specific Feedback with solutions
• Return to calm

• Listen
• Clarify (don't counterattack)
• Give yourself a break

Teams have:

• More Talent & Experience
• More Diversity & Resources
• Greater flexibility than individuals
• Superiority of group decision-making than the Brightest individual alone

Problems in Teams

• Teams are cauldrons of bubbling emotions
• Alliances form
• Clashing agendas get set
• A team's leader must be able to sense and understand the viewpoints of everyone around the table

There are 2 ways of managing Teams, Task Process (The old way) or Team Emotional Intelligence(the new way)

• Cooperation
• Participation
• Commitment to goal
• Teams should imitate these skills
• Problem: pianist/actor

• Trust among Members
• A sense of group identity
• A sense of group efficacy (~فعالية)

• Perspective taking
• Interpersonal understanding
• Self evaluation
• Team-building outings
• Cross-boundary relationships

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