- Topic 1 (Feeling Smart)
- Topic 2 (Assesing your Emotional Intelligence)
- Topic 3 (Emotional Intelligence in Depth)
- Topic 4 (The EI Model)
- Topic 5 (The Open Loop)
- Topic 6 (Management vs Leadership)
- Topic 7 (Leadership that Works)
- Topic 8 (Ethics & Leadership)
- Topic 9 (Feedback)
- Topic 10 (Teamwork)
Book Smart: A book smart person is a person with high ability to remember, calculate, analyze, and deal with all types of information.
Street Smart: A street smart person is a person with distinguished practical skills that enable him/her to deal with day-to-day interactions and effectively handle different real life situations.
At the personal level:
- Remain positive despite challenging situations
- Manage different real-life situations
- Work well under pressure
- Recognize and control one's emotional reactions level
At the Interpersonal
- Handle different real-life situations
- Gain the respect of others
- Excel during negotiations
- Handle other people effectively
- Express viewpoints effectively
- Convince and influence other people
Social intelligence: is the ability to understand and manage the emotions of others.
Social intelligence skills:
- Influence other person's emotions
- Change another person's mood
- Build healthy relationships
- Persuasion
Note
The Golden Rule A study found that if you do something good for someone without expecting any kind of compensation, you will be rewarded someday in the future
Reciprocity
- A soft force in which the tendency of doing something good for others will increase the chances of others doing good for you
- What goes around comes around
- Someone taking advantage of you
- Inappropriate jokes
- Situations where you need to take a strong position
- Successfully adapt to changes
- Reach targets while simultaneously maintaining the loyalty of employees
- Understand and uphold their responsibility to the customers, suppliers, networks and society
- Hiring high-quality Employees
- Assigning tasks to the Right Employees
- Creating an Environment of Trust
- Provide effective Training
- Make the Work more Interesting
- Challenge the Employees without overwhelming them
- Provide the right tools to fulfil the Company's goals
- Provide Fair Compensations
To achieve an Intelligent workspace, Employees need to understand:
- The reason behind the work they do.
- The company's Mission & Goals
Enables Individuals to :
- Understand & Manage their own Emotions
- Socialize & be empathetic while interacting with family members
- Improve Family relationships
- Manage your moods
- Teach generosity by receiving as well as giving
- Be generous in expressing love
- Building trust
Note
Ethics
: A system of accepted behaviours governed by what is morally right or wrong.
- Trustworthiness
- Respect
- Responsibility
- Fairness
- Caring
- Citizenship
Trustworthiness
- Be Honest, don't cheat
- Have Integrity,
Do what you say
- Keep Promises
- Be Loyal, stand by your values
Respect
- Follow the Golden Rule
- Be accepting of differences
- Be Courteous
مهذبto others - Deal peacefully with anger
- Be considerate of others' feelings
Responsibility
- Do what you're supposed to do
- Be self-disciplined
- Think before you act. Consider the Consequences
- Be accountable for your words, actions
Fairness
- Follow the rules
- Be open-minded
- Don't take advantage of others
Caring
- Be kind
- Be compassionate
- Express Gratitude
- Forgive Others
Citizenship
- Do your share to make your environment better
- Cooperate
- Make choices that protect safety
- Protect the Environment
Right vs Wrong
Right
- Following rules and regulations.
- Person is fair, just and accurate.
Wrong
- Against laws, ethics, morals.
- Flawed reasoning.
This offers four categories of dilemmas: Truth vs Loyalty
- Honesty is in conflict with loyalty and keeping secrets. Justice vs Mercy
- Applying the law is in conflict with compassion. Individual vs Community
- Your own benefit vs that of the Community Short-term vs long-term
- Immediate results vs Future results
Note
Transparency:
The leader must be transparent in his/her moral values and ethics in order to uphold a fair and trustworthy reputation.
We need to have moral courage when faced with unethical issue, by applying the following:
- Applying values: understanding and applying your moral values
- Recognizing risks: recognize that there might be some potential risks when you apply your moral values
- Enduring hardships: being able to endure the negative consequences
Code of Conduct
- Ethics guide or reference for organizations that individuals can clearly follow. Ethics training
- Training which the organization can provide to the employees to clarify the company's mission and values.
- Lifeblood of the organization
- Without feedback, problems get worse
- Without feedback, good performance gets lost
- One of the manager's most important tasks
- Effectiveness, satisfaction, productivity
- The future of corporate management is in interpersonal skills
"When emotionally upset, people cannot remember, attend, learn, or make decisions clearly." - "stress makes people stupid!"
- Praise makes people confident
- Be specific about necessary changes
- Be specific about reasons for praise (learning)
- Offer a solution
- Be present, face-to-face and in private
- Be sensitive: Empathy
- Be a partner as opposed to an adversary
- Acknowledge the positive
- Give specific Feedback with solutions
- Return to calm
- Listen
- Clarify (don't counterattack)
- Give yourself a break
Teams have:
- More Talent & Experience
- More Diversity & Resources
- Greater flexibility than individuals
- Superiority of group decision-making than the Brightest individual alone
Warning
Exception to this is when the group lacks harmony or ability to cooperate
Problems in Teams
- Teams are cauldrons of bubbling emotions
- Alliances form
- Clashing agendas get set
- A team's leader must be able to sense and understand the viewpoints of everyone around the table
There are 2 ways of managing Teams, Task Process (The old way)
or Team Emotional Intelligence(the new way)
- Cooperation
- Participation
- Commitment to goal
- Teams should imitate these skills
Problem
: pianist/actor
- Trust among Members
- A sense of group identity
- A sense of group efficacy (~فعالية)
- Perspective taking
- Interpersonal understanding
- Self evaluation
- Team-building outings
- Cross-boundary relationships
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