As a member of an incident response team, we are regularly invited to make talks about what and how we do our work. Recently, being invited in Switzerland to a private company, we were introduced as an incredibly successful team with a flat organizational structure. I never imagined that our team was really a success until we received continuous feedback and especially requests from other incident response teams asking us to know our secrets and to repeat this. Thinking about it, we decided to make a small book to summarize our humble experience and especially :

What makes great and wonderful teams?

This HOWTO aim is not to give you a panacea on how to make your team or staff great again. But it's just a checklist of potential approaches which could help and support a team to make wonderful things.