Comments (30)
z4r
commented on August 23, 2024
Hi @avorum, do you have any log of this call?
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avorum
commented on August 23, 2024
Do you mean a log of the request sent to the RT server as a result of this script?
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z4r
commented on August 23, 2024
yes, the output log of the script
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avorum
commented on August 23, 2024
My company seems to only have error logs for our RT Server and they have no entries corresponding to the requests made by my script. Is there a way to modify any of the files in the module or some way to interact with the module to figure out what's going on? Given the nature of my corporate environment it would be highly difficult to get the logging policies changed for debugging this issue.
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avorum
commented on August 23, 2024
@z4r I'm going to try and get some proper logging for this issue from the people who manage our RT service, post if you have another idea of how to figure out what's going on.
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avorum
commented on August 23, 2024
after running some tests ( where i changed some custom field names) I've found that the code only breaks on fields with special characters (ie () / or ?)
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z4r
commented on August 23, 2024
Anyway i'm talking about python log, not server one.
I need to reproduce it to add a new test.
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avorum
commented on August 23, 2024
Here's what I got from logfiles:
access_log:
172.23.80.35 - - [30/Jul/2013:09:08:11 -0400] "POST /REST/1.0/ HTTP/1.1" 200 79 "-" "Python-urllib/2.7"
172.25.80.200 - - [30/Jul/2013:09:08:11 -0400] "POST /REST/1.0/ticket/new HTTP/1.1" 200 341 "-" "Python-urllib/2.7"
No corresponding entries in the error_log
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avorum
commented on August 23, 2024
I apologize then, I'm rather new to python. What exactly are you looking for? Is there a log file made by python automatically? Or are you looking for some specific information? There is some logging included in my output in the original post.
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z4r
commented on August 23, 2024
When you run the script did you have something before the traceback output?
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avorum
commented on August 23, 2024
Wow, I thought I included that, my bad.
{'content': {'Queue': 'Vulnerabilities', 'CF-Priority': 'Low -Needs to be c
ompleted in > 30', 'CF-Is This Maintenance?': 'Not_maintenance', 'CF-Device or A
rea': 'My Device', 'Owner': 'jgreen', 'Text': "I'm a thing", 'CF-Vulnerability
Risk': 'Low', 'CF-Time Estimated': 'Days', 'CF-CVSS Score': '2.6', 'Subject': '
Test Vulnerability for Script Dev'}}
[DEBUG] POST ticket/new
[DEBUG] {'Content-Type': 'application/x-www-form-urlencoded; charset=utf-8', 'Ac
cept': 'text/plain'}
[DEBUG] "content=Queue: Vulnerabilities\nCF-Priority: Low -Needs to be comp
leted in > 30\nCF-Is This Maintenance?: Not_maintenance\nCF-Device or Area: My Device\nOwner: jgreen\nText: I'm a thing\nCF-Vulnerability Risk: Low\nCF-Time E
stimated: Days\nCF-CVSS Score: 2.6\nSubject: Test Vulnerability for Script Dev"
[INFO] POST
[INFO] https://rt.myrtserver.com/REST/1.0/ticket/new
[DEBUG] HTTP_STATUS: 200 OK
[DEBUG] "RT/3.6.6 409 Syntax Error\n\n# Syntax error.\n\nQueue: Vulnerabilities\
nCF-Priority: Low -Needs to be completed in > 30\n>> CF-Is This Maintenance
?: Not_maintenance\nCF-Device or Area: My Device\nOwner: jgreen\nText: I'm a t
hing\nCF-Vulnerability Risk: Low\nCF-Time Estimated: Days\nCF-CVSS Score: 2.6\nS
ubject: Test Vulnerability for Script Dev\n\n"
Traceback (most recent call last):
File "resttest.py", line 34, in <module>
response = resource.post(path='ticket/new', payload=content,)
File "build\bdist.win32\egg\rtkit\resource.py", line 29, in post
File "build\bdist.win32\egg\rtkit\resource.py", line 49, in request
File "build\bdist.win32\egg\rtkit\resource.py", line 104, in __init__
File "build\bdist.win32\egg\rtkit\parser.py", line 49, in parse
File "build\bdist.win32\egg\rtkit\parser.py", line 79, in decode_comment
ValueError: need more than 1 value to unpack
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titilambert
commented on August 23, 2024
Hello !
Maybe you could check this pull request #32.
Bye
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avorum
commented on August 23, 2024
@titilambert does updating the line in the module downloaded on my system and running python setup.py install accomplish what's needed to fix the install on my system as regarding the commit in request #32?
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titilambert
commented on August 23, 2024
Normally yes :)
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z4r
commented on August 23, 2024
HI @avorum, could you try it again?
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avorum
commented on August 23, 2024
After including those updates I now get the following output:
{'content': {'Queue': 'Vulnerabilities', 'CF-Priority': 'Low -Needs to be c
ompleted in > 30', 'CF-Is This Maintenance?': 'Not_maintenance', 'CF-Device or A
rea': 'My Device', 'Owner': 'jgreen', 'Text': "I'm a thing", 'CF-Vulnerability
Risk': 'Low', 'CF-Time Estimated': 'Days', 'CF-CVSS Score': '2.6', 'Subject': '
Test Vulnerability for Script Dev'}}
[DEBUG] POST ticket/new
[DEBUG] {'Content-Type': 'application/x-www-form-urlencoded; charset=utf-8', 'Ac
cept': 'text/plain'}
[DEBUG] "content=CF-CVSS%20Score: 2.6\nCF-Device%20or%20Area: My%20Device\nTex
t: I'm a thing\nCF-Time%20Estimated: Days\nQueue: Vulnerabilities\nCF-Vulnerabil
ity%20Risk: Low\nOwner: jgreen\nCF-HDMS%20Priority: Low%20-Needs%20to%20be%20com
pleted%20in%20%3E%2030\nCF-Is%20This%20Maintenance%3F: Not_maintenance\nSubject:
Test Vulnerability for Script Dev"
[INFO] POST
[INFO] https://rt.hdms.com/REST/1.0/ticket/new
[DEBUG] HTTP_STATUS: 200 OK
[DEBUG] "RT/3.6.6 409 Syntax Error\n\n# Syntax error.\n\nCF-CVSS Score: 2.6\nCF-
Device or Area: My Device\nText: I'm a thing\nCF-Time Estimated: Days\nQueue:
Vulnerabilities\nCF-Vulnerability Risk: Low\nOwner: jgreen\nCF-Priority: Lo
w -Needs to be completed in > 30\n>> CF-Is This Maintenance?: Not_maintenance\nS
ubject: Test Vulnerability for Script Dev\n\n"
[DEBUG] RESOURCE_STATUS: 409 Syntax Error
[INFO] [[('CF-Is This Maintenance?', 'Not_maintenance')]]
[INFO] [[('CF-Is This Maintenance?', 'Not_maintenance')]]
This is the results for uncommenting the "Is This Maintenance?" field in the code. Swap out the references to that for whatever one is uncommented. This error has problems on the same five fields as before (Is This Maintenenance, Approved, Type of change/risk, Discovered by (Company), Discovered by (Program)).
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avorum
commented on August 23, 2024
@z4r do you know what might cause an ERROR 409 from RT?
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z4r
commented on August 23, 2024
Ok! I found the problem and it's not a problem of encoding.
In the RT REST interface CF-Is This Maintenance? must be written CF.{Is This Maintenance?}
I got it reading a tkt:
[INFO] id: ticket/102
[INFO] Queue: Developers
[INFO] Owner: Nobody
[INFO] Creator: john.foo
[INFO] Subject: W00t
[INFO] Status: new
...
[INFO] CF.{Priority?}: aaa
Now I need a while to understand how to hide this to end-dev.
Could you try to format your CFs?
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avorum
commented on August 23, 2024
Changed "CF-Is This Maintenance?" to "CF.{Is This Maintenance?}" in my script yields the same error.
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z4r
commented on August 23, 2024
It could be a problem with the RT version....
from rtkit.resource import RTResource
from rtkit.authenticators import CookieAuthenticator
from rtkit.errors import RTResourceError
from rtkit import set_logging
import logging
set_logging('debug')
logger = logging.getLogger('rtkit')
#resource = RTResource('http://rt.easter-eggs.org/demos/stable/REST/1.0/', 'admin', 'admin', CookieAuthenticator)
resource = RTResource('http://rt.easter-eggs.org/demos/oldstable/REST/1.0/', 'admin', 'admin', CookieAuthenticator)
content = {
'content': {
'CF.{Is This Maintenance?}': 'ccc',
}
}
try:
response = resource.post(path='ticket/8', payload=content,)
#response = resource.get(path='ticket/8')
for k, v in response.parsed[0]:
logger.info('{0}: {1}'.format(k, v))
except RTResourceError as e:
logger.error(e.response.status_int)
logger.error(e.response.status)
logger.error(e.response.parsed)Here the output with RT/4.0
[DEBUG] POST ticket/102
[DEBUG] {'Content-Type': 'application/x-www-form-urlencoded; charset=utf-8', 'Accept': 'text/plain'}
[DEBUG] 'content=CF.{Is This Maintenance?}: ccc'
[INFO] POST
[INFO] http://rt.easter-eggs.org/demos/stable/REST/1.0/ticket/102
[DEBUG] HTTP_STATUS: 200 OK
[DEBUG] 'RT/4.0.13-48-g793e087 200 Ok\n\n# Ticket 102 updated.\n\n'
[DEBUG] RESOURCE_STATUS: 200 Ok
[INFO] [[]]
And here the same code on RT/3.8
[DEBUG] POST ticket/8
[DEBUG] {'Content-Type': 'application/x-www-form-urlencoded; charset=utf-8', 'Accept': 'text/plain'}
[DEBUG] 'content=CF.{Is This Maintenance?}: ccc'
[INFO] POST
[INFO] http://rt.easter-eggs.org/demos/oldstable/REST/1.0/ticket/8
[DEBUG] HTTP_STATUS: 200 OK
[ERROR] "Can't use an undefined value as an ARRAY reference at /home/rt-demo/3.8/rt/share/html/REST/1.0/dhandler line 189.
Stack:
[/home/rt-demo/3.8/rt/share/html/REST/1.0/dhandler:189]
[/home/rt-demo/3.8/rt/share/html/REST/1.0/autohandler:54]
[/home/rt-demo/3.8/rt/bin/../lib/RT/Interface/Web.pm:547]
[/home/rt-demo/3.8/rt/bin/../lib/RT/Interface/Web.pm:266]
[/home/rt-demo/3.8/rt/share/html/autohandler:53]
" is not valid
[DEBUG] "Can't use an undefined value as an ARRAY reference at /home/rt-demo/3.8/rt/share/html/REST/1.0/dhandler line 189.\n\nStack:\n [/home/rt-demo/3.8/rt/share/html/REST/1.0/dhandler:189]\n [/home/rt-demo/3.8/rt/share/html/REST/1.0/autohandler:54]\n [/home/rt-demo/3.8/rt/bin/../lib/RT/Interface/Web.pm:547]\n [/home/rt-demo/3.8/rt/bin/../lib/RT/Interface/Web.pm:266]\n [/home/rt-demo/3.8/rt/share/html/autohandler:53]\n"
[DEBUG] RESOURCE_STATUS: Can't use an undefined value as an ARRAY reference at /home/rt-demo/3.8/rt/share/html/REST/1.0/dhandler line 189.
Stack:
[/home/rt-demo/3.8/rt/share/html/REST/1.0/dhandler:189]
[/home/rt-demo/3.8/rt/share/html/REST/1.0/autohandler:54]
[/home/rt-demo/3.8/rt/bin/../lib/RT/Interface/Web.pm:547]
[/home/rt-demo/3.8/rt/bin/../lib/RT/Interface/Web.pm:266]
[/home/rt-demo/3.8/rt/share/html/autohandler:53]
[INFO] [[]]
Can you adapt my script (url, user, password and tkt_number) to verify what's happening with RT/3.6?
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z4r
commented on August 23, 2024
Anyway only ? seems to break the code...
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avorum
commented on August 23, 2024
When I adapt your code it throws an index error on the line "for k, v in response.parsed[0]". And in addition to the ?, / and () seem to break it as well.
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z4r
commented on August 23, 2024
download the new code from this repo and change from the script
for k, v in response.parsed[0]:
logger.info('{0}: {1}'.format(k, v))with
logger.info(response.parsed)
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avorum
commented on August 23, 2024
Alright it's working now. What exactly are you looking for? logger.info(response.parsed) is what I had before so the output is just the same as before. Here's the output from running it regardless, current code is shown as well. Your output clearly has some stack information but I'm not sure how to get that output out of this code.
from rtkit.resource import RTResource
from rtkit.authenticators import BasicAuthenticator, CookieAuthenticator
from rtkit.errors import RTResourceError
from rtkit import set_logging
import logging
set_logging('debug')
logger = logging.getLogger('rtkit')
resource = RTResource('https://rt.myurl.com/REST/1.0/', 'jgreen', 'pass', CookieAuthenticator)
#create a ticket
content = {
'content': {
'CF-Is This Maintenance?' : 'ccc',
}
}
try:
response = resource.post(path='ticket/8501', payload=content,)
logger.info(response.parsed)
except RTResourceError as e:
logger.error(e.response.status_int)
logger.error(e.response.status)
logger.error(e.response.parsed)
[DEBUG] POST ticket/8501
[DEBUG] {'Content-Type': 'application/x-www-form-urlencoded; charset=utf-8', 'Ac
cept': 'text/plain'}
[DEBUG] 'content=CF-Is This Maintenance?: ccc'
[INFO] POST
[INFO] https://rt.myurl.com/REST/1.0/ticket/8501
[DEBUG] HTTP_STATUS: 200 OK
[DEBUG] 'RT/3.6.6 409 Syntax Error\n\n# Syntax error.\n\n>> CF-Is This Maintenan
ce?: ccc\n\n'
[DEBUG] RESOURCE_STATUS: 409 Syntax Error
[INFO] [[('CF-Is This Maintenance?', 'ccc')]]
[INFO] [[('CF-Is This Maintenance?', 'ccc')]]
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z4r
commented on August 23, 2024
Could you try with a CF without ? ?
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avorum
commented on August 23, 2024
I did some testing and it works fine with any CF that doesn't include ?, /, or ().
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z4r
commented on August 23, 2024
With CF.{...} form too?
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avorum
commented on August 23, 2024
No I hadn't. Changing to CF.{...} form triggers the Error 409 in a payload that otherwise runs without issues.
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z4r
commented on August 23, 2024
I guess 3.6 it's top old and top buggy to ask to patch.
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avorum
commented on August 23, 2024
Ok, it's a shame, I guess we'll have to upgrade.
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Related Issues (20)
- trouble authenticating to RT server HOT 1
- Don't forget to tag your project HOT 1
- post payload truncated if it contains a semicolon
- urlencoded text in comment body HOT 2
- post payload truncated if it contains an and symbol HOT 4
- create ticket having RESOURCE_STATUS: 401 Credentials required HOT 18
- Unable to create new ticket HOT 5
- Provide a list for a custom field
- How can I see the tickets Assigned to my Group? HOT 6
- query doesn't support LIKE
- feature request (mixed auth) HOT 1
- Bypass SSL checking HOT 2
- ValueError: not enough values to unpack (expected 2, got 1)
- Vertical tabs in field values
- multipart/form-data HOT 3
- Edit API does not save custom fields with comma
- search all resolved tickets
- Comment API with attachment
- Plans for supporting REST API 2.0?
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