Virtual/ Downloadable checkbox not visible in the product page. about woocommerce HOT 4 CLOSED

Can you provide us a little more information around this issue? Are you using any additional plugins? If you could provide a System Report (WooCommerce > Status > Get system report), it might help us narrow down the issue.

from woocommerce.

`

WordPress Environment

WordPress address (URL): https://wineunplugged.nl
Site address (URL): https://wineunplugged.nl
WC Version: 8.5.2
REST API Version: ✔ 8.5.2
WC Blocks Version: ✔ 11.8.0-dev
Action Scheduler Version: ✔ 3.7.1
Log Directory Writable: ✔
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 8.2.1
OpenSSL/3.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.44-48-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 8.5.2
WC Database Prefix: ctb_
Total Database Size: 95.70MB
Database Data Size: 82.87MB
Database Index Size: 12.83MB
ctb_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
ctb_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ctb_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
ctb_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
ctb_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ctb_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_actionscheduler_actions: Data: 1.02MB + Index: 0.44MB + Engine InnoDB
ctb_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_actionscheduler_logs: Data: 1.02MB + Index: 0.22MB + Engine InnoDB
ctb_aryo_activity_log: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
ctb_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_cartflows_ca_cart_abandonment: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
ctb_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_comments: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
ctb_dpdconnect_batches: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_dpdconnect_jobs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_dpdconnect_labels: Data: 2.52MB + Index: 0.02MB + Engine InnoDB
ctb_easywpsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_easywpsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
ctb_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ctb_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
ctb_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
ctb_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
ctb_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ctb_jet_smart_filters_indexer: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
ctb_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_options: Data: 6.03MB + Index: 0.33MB + Engine InnoDB
ctb_postmeta: Data: 37.45MB + Index: 3.89MB + Engine InnoDB
ctb_posts: Data: 26.52MB + Index: 0.39MB + Engine InnoDB
ctb_rank_math_internal_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
ctb_rank_math_internal_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ctb_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_relevanssi: Data: 3.27MB + Index: 3.83MB + Engine InnoDB
ctb_relevanssi_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_termmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
ctb_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
ctb_term_relationships: Data: 0.17MB + Index: 0.11MB + Engine InnoDB
ctb_term_taxonomy: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
ctb_usermeta: Data: 0.47MB + Index: 0.28MB + Engine InnoDB
ctb_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ctb_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
ctb_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
ctb_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
ctb_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
ctb_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ctb_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ctb_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
ctb_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ctb_wc_product_attributes_lookup: Data: 0.22MB + Index: 0.17MB + Engine InnoDB
ctb_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_wc_product_meta_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
ctb_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ctb_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_wf301_404_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_wf301_linkhero: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ctb_wf301_redirect_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_wf301_redirect_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ctb_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

acf-field: 22
acf-field-group: 3
attachment: 471
br_product_filter: 1
custom_css: 1
elementor_font: 2
elementor_library: 29
elementor_snippet: 12
jet-menu: 1
jet-smart-filters: 12
nav_menu_item: 45
oembed_cache: 1
page: 19
post: 28
product: 302
revision: 2456
shop_coupon: 12
shop_order: 300
shop_order_refund: 5
shop_subscription: 4
sp_post_carousel: 1
sp_wps_shortcodes: 3
wp_global_styles: 3

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (31)

Advanced Custom Fields: by WP Engine – 6.2.6
All-in-One WP Migration: by ServMask – 7.79
Activity Log: by Activity Log Team – 2.9.0
Beautiful and responsive cookie consent: by Beautiful Cookie Banner – 3.2.4
Joinchat: by Creame – 5.0.16
DPD Connect for WooCommerce: by DPD / X-Interactive.nl – 1.4.4
Easy WP SMTP: by Easy WP SMTP – 2.2.0
Ele Custom Skin Pro: by Dudaster.com – 3.2.4
Ele Custom Skin: by Dudaster.com – 3.1.7
Elementor Pro: by Elementor.com – 3.19.1
Elementor: by Elementor.com – 3.19.1
301 Redirects: by WebFactory Ltd – 2.73
Firebase Authentication | The Brink | SOS Do Not Update! SOS: by miniOrange – 999.5.9
Include Klaviyo for Elementor pro: by Thong Nguyen – 2.1
JetMenu: by Crocoblock – 2.2.4
JetSmartFilters: by Crocoblock – 3.2.3
Jetpack: by Automattic – 13.0
Klaviyo: by Klaviyo
Inc. – 3.3.3

Make Column Clickable Elementor: by Fernando Acosta – 1.4.0
Mollie Payments for WooCommerce: by Mollie – 7.4.1
PW WooCommerce Exclude Free Shipping: by Pimwick
LLC – 1.35

Real-Time Find and Replace: by Marios Alexandrou – 4.0.3
Relevanssi: by Mikko Saari – 4.22.0
Rank Math SEO: by Rank Math – 1.0.212
Speed Optimizer: by SiteGround – 7.4.6
Wine Unplugged: by The Brink Agency – 1.0
Woo Discount Rules: by Flycart – 2.6.2
Product Slider Pro for WooCommerce: by ShapedPlugin – 3.2.1
WooCommerce Subscriptions: by WooCommerce – 5.1.2
WooCommerce: by Automattic – 8.5.2
WPIDE - File Manager & Code Editor: by XplodedThemes – 3.4.8

Inactive Plugins (2)

UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.16

WP File Manager: by mndpsingh287 – 7.2.2

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
fatal-error-handler.php: fatal-error-handler.php

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: ✔
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #223 - /shop/
Cart: #224 - /winkelwagen/
Checkout: #225 - /afrekenen/
My account: #226 - /my-account/
Terms and conditions: ❌ Page not set

Theme

Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ✔
Parent Theme Name: Hello Elementor
Parent Theme Version: 3.0.0 – 3.0.1 is available
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ✔

Templates

Overrides: hello-theme-child-master/woocommerce/global/quantity-input.php version 7.4.0 is out of date. The core version is 7.8.0
hello-theme-child-master/woocommerce/myaccount/form-login.php
hello-theme-child-master/woocommerce/myaccount/form-lost-password.php

Outdated Templates: ❌

					Learn how to update

Subscriptions

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://wineunplugged.nl
Subscriptions-core Library Version: 5.7.1
Subscription Statuses: wc-cancelled: 4
WooCommerce Account Connected: ✔ Yes
Active Product Key: ❌ No
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

Store Setup

Country / State: Netherlands

Subscriptions by Payment Gateway

Mollie - iDEAL: wc-cancelled: 4

Payment Gateway Support

Mollie - iDEAL: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_admin
subscription_payment_method_change_customer

Mollie - PayPal: products
refunds

Mollie - Apple Pay: products
refunds
subscriptions
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_admin
subscription_payment_method_change_customer

Mollie - Card: products
refunds
subscriptions
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_admin
subscription_payment_method_change_customer

Mollie - Pay later.: products
refunds

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-02-09 10:16:27 +01:00
Options: ✔
Notes: 144
Onboarding: completed

Action Scheduler

Complete: 1,055
Oldest: 2024-01-08 17:09:17 +0100
Newest: 2024-02-08 13:12:50 +0100

Failed: 61
Oldest: 2022-11-01 15:10:52 +0100
Newest: 2024-02-06 08:56:36 +0100

Pending: 1
Oldest: 2024-02-09 03:27:24 +0100
Newest: 2024-02-09 03:27:24 +0100

Status report information

Generated at: 2024-02-08 16:30:09 +01:00
`

from woocommerce.

Hi @nefelikaranikola -- I can't reproduce this:

My guess is that you've likely got a plugin that's causing a conflict here. Your best bet is to try deactivating your plugins to see if that helps.

from woocommerce.

Hi @nefelikaranikola,

While our goal is to address all the issues reported in this repository, GitHub should be treated as a place to report confirmed bugs only.

The type of issue you submitted looks like a support request which may or may not reveal a bug once proper troubleshooting is done. In order to confirm the bug, please follow one of the steps below:

• Review WooCommerce Self-Service Guide to see if the solutions listed there apply to your case;
• If you are a paying customer of WooCommerce, contact WooCommerce support by opening a ticket or starting a live chat;
• Make a post on WooCommerce community forum

If you confirm the bug, please provide us with clear steps to reproduce it.

We are closing this issue for now as it seems to be a support request and not a bug. If we missed something, please leave a comment and we will take a second look.

from woocommerce.