twilio-contact-center Goto Github PK

awesome-twilio-flex-plugins

A collection of awesome twilio flex plugins

drawflow

Simple flow library 🖥️🖱️

example-customer-end-chat

A Flex Webchat UI example with a button for customers to end their chat

example-webchat-redux

Custom Redux Reducer to Flex Web Chat Example

flex-dialpad-addon-plugin

Adds agent to agent outbound call and external number transfer to Twilio Flex native dialpad

flex-dual-channel-recording

Enable dual channel recordings on inbound and outbound calls in Flex

flex-insights-reports

Find and share formulas for custom metrics and reports for Flex Insights.

flex-multi-call-handling

Solution to add support for handling multiple calls in Flex, being able to switch between them

flex-non-client-call-control

Adds support for using "Hangup" and "Mute" in the Flex UI when the worker's contact_uri is not a Twilio Client address

flex-outbound-sms

Creates a direct to task chat channel and a proxy session to support sending/receiving SMS messages in Flex chat UI

flex-preview-dialer

Adds a preview dialer with schedule to Flex using CSV file as the contact list

flex-ui-sample

Twilio Flex UI Sample

flex-wallboard

flex-webchat-async-context-example

Example Flex Webchat implementation adding data to context contingent upon asynchronous retrieval (mocked via setTimeout)

flex-webchat-ui-sample

Twilio Flex Web Chat UI Sample

function-templates

Twilio Function templates for different Voice, SMS, Video, Chat, Sync, etc use cases - https://www.twilio.com/code-exchange

ivr-recording-django

Example App and Tutorial content for IVR Call Recording and Agent Call screening

kafka-rest-node

Node.js client for the Kafka REST proxy

media-streams

Quick start guides for configuring and consuming Twilio Media Streams

medium-articles

Repo for all my code on the articles I post on medium

mms2flexchat

Allows customer to send in MMS media and render within Flex Chat window

nx-custom-webpack

owlclient

Make and receive phone calls using the VoIP Twilio JavaScript Client. The setup uses Twilio NodeJS Functions.

plugin-activity-handler

Flex plugin that provides automated activity handling: preventing selection of blocked activities, auto changing activity when handling tasks, ensuring activity change attempts while on a task happen after all tasks are completed

plugin-agent-autoresponse

This Twilio Flex Plugin enables your agents to send canned responses when chatting with a customer.

plugin-agent-notes

This Twilio Flex Plugin enables your agents to take notes when they are on-call or chatting with a customer. This is an introductory plugin where the notes are stored locally for your agents.

plugin-autoanswer

Auto-Answer plugin for Twilio Flex

plugin-channelmanagement

plugin-chat-sms-transfer

Transfer Chat/SMS Tasks in Twilio Flex

plugin-custom-directory

Adds a custom tab to the Worker Directory for supporting cold and warm transfer to custom targets