Mqtt disconnects about app HOT 16 CLOSED

Hello,

Thanks for your purchase!
Let me see how we can help you. Could you provide the following information:

• Version of Theengs App installed (see About page)

Can you confirm that these modifications have been done?

• Background updates enable
• The location permission is allowed All the time
• The app is unrestricted in terms of battery life

from app.

Thanks for leaving a comment. I am currently using version 1.3.2 of the app (installed it out of Google Play today) and I think I have done everything correctly. See attached screenshots (they are german though).

from app.

Thanks for the details, give me some time to reproduce the issue and I will get back to you

from app.

If you need further details Like logs or Android Version just ask :)

from app.

I reproduce the issue with Android 13, let me see if we can fix it ( Android is making it difficult to run BLE scan in the background)

from app.

Do you have this setting to OFF

from app.

As I don't have this switch I dug deeper into the system and it seems to be that my device is only Android 10 with no possibility to upgrade to a higher Android version. That seems to be maybe the issue

from app.

Let me try to reproduce with Android 10

from app.

Here are the settings that I propose to try with Android 10:
From the Information page of the app, tap Battery-> Battery optimization->All apps, tap Theengs and select don't optimize

From the Information page of the app, tap Mobile data and wifi, switch ON the 2 buttons

And of course Location should be enabled all the time to allow BLE scanning

from app.

I ahve everything checked as shown in the screenshots. It is working (only two sensors at the moment) as long as the tablet display is on, as soon as the display goes to sleep, the mqtt connection is disabled in the app.

from app.

It is working (only two sensors at the moment) as long as the tablet display is on, as soon as the display goes to sleep, the mqtt connection is disabled in the app

It should reconnect automatically every X minutes, X being defined in the configuration. You may not see it as connected when you come back to the mqtt configuration in the app.
Do you have a way to check the history of values, either in HA or with an MQTT client like MQTT Explorer?

from app.

Also could you activate your location if not done already:

from app.

I installed MQTT Explorer and I can See the Data now. I had to manually create the Sensors But now IT seems to Work. I get new Data ever 30 minutes. Thanks you very much for your Help.

from app.

Great to hear!

If you don't mind sharing what are the appropriate settings? (I would like to add them to the documentation)

from app.

I can. What do you need to know exactly?

from app.

Which parameters did you finally use among the ones that we discussed

from app.