Purchased app, but will not connect about nextcloud-deck HOT 3 CLOSED

Thanks for the feedback, this might help other users as well!

And thanks for your kind words, very appreciated! Don't hesitate to reach out to us in case you got any other issues in the future 😊

from nextcloud-deck.

Hi @wildernessfamily, thanks for reaching out to us!

That's a quite weird one, so I'd have some questions here:

• Does the Nextcloud files app work properly? (you see your data, you can upload stuff)
• do you still have any other device still working with your account?
• does the Deck web-app work when you login via browser?
• are there any changes on the server side since it last worked?

My first guess would be some routing issues regarding the URL of the REST API we're interacting with. In case you have some reverse-proxy action going on there, we might not be aware of this. But first off: Answering the questions above will trim the problem down.

Sorry for the inconveniences, we'll do our best to get the bird flying again!

P.S.: I'm out for today, we have 00:45 AM here, I need to go to work tomorrow (just german things I guess? 🤷‍♂️ ), but still looking forward to your answers! I'll then answer tomorrow, pinkie promise! 😉

from nextcloud-deck.

I actually got it to work. This time, I went into the NextCloud app, cleared the cache/storage. Then uninstalled the NextCloud app. Reinstalled the NextCloud app. Generated a new security token for the NextCloud app. NextCloud app up and working again. Then went into the NextCloud Deck app and went through the process. This time it worked :)
Thanks for the quick response, and thanks for an awesome app.

from nextcloud-deck.