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rajumsys avatar rajumsys commented on July 19, 2024

Can you please little more info, maybe example? Is the forgot password email a plain text email or html?

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norcross avatar norcross commented on July 19, 2024

by default, WP sends the email in plain text. I've attached an example email.

the issue (I believe) is that the URLs getting converted to the SparkPost URL shortener is modifying the user key attached to the email.

sparkpost-email-password

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rajumsys avatar rajumsys commented on July 19, 2024

It looks like you've enabled SMTP tracking. The plugin doesn't do anything with tracking. You've to disable it from your account if you don't want it.

You can disable that from Account -> SMTP Relay -> Engagement Relay from your sparkpost.com account.

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norcross avatar norcross commented on July 19, 2024

Let me test that.

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norcross avatar norcross commented on July 19, 2024

this is the result after turning off the tracking

sparkpost-result-email

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rajumsys avatar rajumsys commented on July 19, 2024

Is this a new password reset request? Try requesting it once more.

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norcross avatar norcross commented on July 19, 2024

yes

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rajumsys avatar rajumsys commented on July 19, 2024

I just tested here to reset the password and seems it's working correctly.

https://www.dropbox.com/s/4iu5u210j2340gp/Screenshot%202016-03-01%2013.38.13.png?dl=0

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norcross avatar norcross commented on July 19, 2024

ahh. appears it may have been a delay in disabling the tracking domain then. it's working now as expected.

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rajumsys avatar rajumsys commented on July 19, 2024

Awesome. Glad it worked for you :).

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max-mathieu avatar max-mathieu commented on July 19, 2024

@norcross yes, it can take a few minutes for the change to be taken into account by all servers. Glad it's working fine now!

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no2pixel avatar no2pixel commented on July 19, 2024

Is there a filter available to enable/disable link tracking depending on the email being sent? We would like to track most emails, but disable it for keyed urls like this one.

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