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RPooja08 avatar RPooja08 commented on September 16, 2024

Do we have any suggestions on this issue?

from signalfx-agent.

rmfitzpatrick avatar rmfitzpatrick commented on September 16, 2024

Hi @RPooja08 I think we'd need a bit more information about your environment and the problematic behavior to be of assistance for this issue. If you're using a standard proxy the values of the proxy env vars and the existence of NO_PROXY would be helpful. Confirmation that the proxy is functional from the hosts in question using curl --proxy (or proxy env vars) would be a good sanity test. Also more details on what "unable to send the data to SignalFx console" means and what you are experiencing would be appreciated.

For general support issues with the Smart Agent and Splunk IM/SignalFx as a customer, I'd suggest reaching out to [email protected] directly. We're happy to help here as we can but you should have a better experience working with a representative and they can reach out to engineering if something is off on our end.

from signalfx-agent.

RPooja08 avatar RPooja08 commented on September 16, 2024

Hi @rmfitzpatrick yes proxy is enabled, below is the output:

[root@ip-10-0-64-138 signalfx-agent.service.d]# env | grep -i proxy
http_proxy=http://ec2-18-116-65-161.us-east-2.compute.amazonaws.com:3128
https_proxy=https://ec2-18-116-65-161.us-east-2.compute.amazonaws.com:3128

Please suggest how we can procced next

from signalfx-agent.

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