Pinned direct message chats not staying pinned in signal desktop about signal-desktop HOT 8 CLOSED

Do you see those 1:1 conversations on your phone?

Please provide debug logs from both your Desktop instance and your phone - the two are interacting to give you the behavior you see.

from signal-desktop.

Yes, I see the conversations on my phone. The conversation I'm trying to pin on desktop is pinned on my phone

from signal-desktop.

I pinned the chat while signal desktop was offline, and it seems to stay pinned now

from signal-desktop.

@jm355 If you see this again, please provide debug logs from your Desktop and any other linked devices you have online, like your phone. That will help us understand the interactions between them.

from signal-desktop.

It's happening again: Desktop debug log: https://debuglogs.org/desktop/6.44.0/9e4424a5d9113f2ab5e5ae6d61354779b52e14818d1daae5a7a3f009614380ba.gz

phone debug log: https://debuglogs.org/android/6.41.3/d17ee97405620c21190049035a12407e9672728bd50e50bfe9c1019c0269e3ba

from signal-desktop.

Also experiencing this issue lately, both with the official Signal deb on Pop!_OS 22.04 and with the unofficial flatpak on Fedora 39.

The only other device online is my Pixel phone running GrapheneOS with Molly as the Signal client. It has been unaffected so far.

Desktop debug:
https://debuglogs.org/desktop/6.44.0/7faf6bdf38f732c583f0ae901c5cdcd9045433a62cf213941d75429874797918.gz

Phone debug:
https://debuglogs.org/android/6.41.3/76e8e94690d6630f5742c48860a08cd8e122444f45c9d0899ec2e645b27b67e4

from signal-desktop.

Looking at the logs it appears that the Desktop client is successfully sending a cross device sync adding the pinned conversation. But the Android client is receiving that change and quickly reverting it, which Desktop then picks up.

Both of these logs are with the Molly Android client, and we're not able to reproduce this with the official Android client. If you are able to reproduce it with the official app, please send us logs and we can take another look.

from signal-desktop.

I tried unlinking and deleting all data on my linked device, then re-linking. That didn't fix it. One interesting thing that I noticed both before and after trying that, the contact in question hasn't set a profile pic and I haven't either, so it's just the colorful initials default. On my phone it's a light pink, on my linked device it's gray. Maybe the two devices aren't recognizing that it's the same person somehow?

On the official app, do contacts have the same color across linked devices?

from signal-desktop.