Events not sent to Segment servers: Failed to send analytic event about analytics.net HOT 10 CLOSED

@mabead will push a version by the end of the week at latest.

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@mabead sorry for the delay. Just published 3.8.0!

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@mabead,

Thanks for the feedback with the log! Looking into it I saw that you got HttpRequestException in two batches (which contain actions) that have a problem when going to be sent to Segment Server:

1. a38c7228-05e5-4ec2-8bb8-ce0aceaeafa1
2. acb93c7d-9c43-46d6-96c4-b02ec3b7d768

First one retries and is sent successful. The problem is the second one (acb93c7d-9c43-46d6-96c4-b02ec3b7d768) which ends failing showing Segment.io request failed in the log you attached.

Could you try setting Timeout and MaxRetryTime for the Config in the Segment Client? By default those values are 5 seconds and 10 seconds respectively. This could improve temporally the request behavior when retrying. However I am making an improvement in how it is taken into account the times it should retry in case an exception when sending the request occurs.

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Hi @juliette-ruchel . Which value do you suggest that I use for Timeout and MaxRetryTime?

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Hi @mabead,
I suggest you to try using a Timeout of 10s and a MaxRetryTime of 20s. Probably this will help you sort out your problems for these actions you are trying to send.

Nevertheless, once these changes we are working on, are up in nuget, I suggest you just configure the MaxRetryTime to 20s.

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@juliette-ruchel out of curiosity, have you considered using polly.net to implement that whole retry logic? It did simplify my life many many times.

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@mabead I will check on Polly as I have never used it. If you recommend it for sure I will try it and see if it simplifies the whole retry logic in the library. Did you manage to send all Actions to segment Server?

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@juliette-ruchel Unfortunately, I was not able yet to try the new settings that you sent over.

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@pooyaj When do you plan to issue a new version of analytics.net that will contain the fix?

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@pooyaj the nuget package is still not available. Could you please publish it?

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