Comments (3)
idk, I feel like uploading an HTML file as discord attachment wouldn't be that bad and even helps you save bandwidth. The only downside is that user will now need to download the file to access it oppose to direct access via a link.
from ticket-bot.
Uploading transcripts to a server is the best way to make them accessible to everyone (PC, Mac, smartphone, tablet). What's more, uploading transcripts to a remote server doesn't slow down ticket closing, as the file uploaded is only about ten KB, excluding attachments. However, you say that when you close tickets there are problems, and I can help you with that.
from ticket-bot.
I usually use transcript as a log for every ticket, instead of making it available for users. Hence having this feature is necessary as there is multiple hierarchy in a team and the one that read those transcript are definitely not for normal people. But I guess I'll have to modify it myself as its not planned nor will be made in the future.
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