email notifications, timezone about mico HOT 4 CLOSED

Hi,

The timezone issue is something that I've been meaning to write an FAQ about for a while.

You can change the timezone that the system runs in by adding the following line at the bottom of "inc/config.php"

ini_set('date.timezone', 'Brisbane/Australia');

The full list of possible timezones is available here: http://php.net/manual/en/timezones.php

The notification issue may be one of a number of issues.

Please ensure that you either have the 'cron' script set up (in Dreamhost cron is available under "Goodies > Cron Jobs"), or have "Simple Cron" turned on in the system settings.

If you have one of these set up, then the other possibility is that the notification system has locked (to avoid sending out emails more than once, the notification system locks until it's finished, then unlocks again.) Sometimes, if the notification system is interrupted, then it won't unlock, which will prevent future notifications from being sent out.

To fix this, you will need to log into the database, and find the table 'mico_settings'.

In that table, you should find the key 'NOTIFY_LOCK', for which the value will either be 'b:0;' or 'b:1;'. If the value is 'b:1;', then that means that the notification system is locked, and you should be able to easily change it to 'b:0;', which will unlock the notifier again.

Building both of these things (timezone settings, and a failsafe in case the notifier locks up) are both planned future upgrades to the system. Thanks for your feedback, and I hope that this resolves your problems.

Sam.

from mico.

Sam,

Thankyou so much for getting back to me so fast.

I fixed the two things you gave me guidance on, even though my php is a bit rusty.
Having poked it for a few days now, I find it really impressive.

I have two more small items, which I'd like to get sorted before I get users in my organisation to try it:

1. Is it possible to completely delete calls from the system? (as a user, without poking the database directly)
2. It is possible to transfer calls to another recipient on the system, or would it just be a case of copying the content to a new call?
   I get the impression that this is something that might require significantly more background functionality.

Thanks so much for your help

from mico.

Hi,

While calls can't currently be 'deleted', they can be closed, which hides them from the default view.

The reason why calls can't currently be deleted is because the names of people, companies, and contact details are all used to 'teach' the system about your customers/frequent callers.

Calls can also be escalated/transferred/commented on by clicking on a call in the main grid. When a single call is selected, a panel with appear at the bottom of the grid with full details of the call, comments, and the ability to close, comment, include other people on the call, as well as change the severity of the call.

Currently there's no 'edit' functionality for calls, but this is planned for the next update.

Sam.

from mico.

Thanks. You have been incredibly helpful.

from mico.