Glance not working with sense about glance HOT 5 OPEN

Hey, i know in the past there have been issues with users who have set an email as their username for their account. I would double-check in the dexcom apps settings to make sure that there is no username associated with the account.

The next thing I would have you do is go to Dexcom clarity's website and log in and make sure that you are getting updated info about your CGM.
https://clarity.dexcom.com/

I use a sense and can confirm it works, its most likely just a configuration issue.

let me know how that goes,

from glance.

i'm not sure i follow your first comment, what do you mean by : "I would double-check in the dexcom apps settings to make sure that there is no username associated with the account".Do you mean that we shouldn't use an email as username for the Login Info section of Dexcom? For the second comment, yes she use Dexcom Clarity every day without any issue

from glance.

also I just checked the Dexcom website, and the username can't be changed...

from glance.

You should not be using an email as your username. If you have an email for a username it can cause issues. Most of the time in the case where the user has an email as their username they have to make a new Dexcom account and associate their transmitter to it.

Did you check the clarity website (not the app) to make sure data is getting there, could you share a picture for me of it?

from glance.

from glance.