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robweber avatar robweber commented on July 17, 2024

I'm going to guess it's a DNS issue with your internet, or internet provider. I just did a Dropbox backup from a clean install of XBMC Gotham Beta 2 on Windows. This included authorizing the app via Dropbox and doing the backup. Everything worked.

I'm also able to ping api.dropbox.com from the command line on my computer.

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gcirne avatar gcirne commented on July 17, 2024

I can ping api.dropbox.com as well:

$ ping api.dropbox.com
PING api.v.dropbox.com (108.160.166.126) 56(84) bytes of data.
64 bytes from api-8a.v.dropbox.com (108.160.166.126): icmp_req=1 ttl=45 time=202 ms
64 bytes from api-8a.v.dropbox.com (108.160.166.126): icmp_req=2 ttl=45 time=198 ms
64 bytes from api-8a.v.dropbox.com (108.160.166.126): icmp_req=3 ttl=45 time=197 ms
64 bytes from api-8a.v.dropbox.com (108.160.166.126): icmp_req=4 ttl=45 time=196 ms
64 bytes from api-8a.v.dropbox.com (108.160.166.126): icmp_req=5 ttl=45 time=198 ms
^C
--- api.v.dropbox.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4003ms
rtt min/avg/max/mdev = 196.771/198.911/202.025/1.819 ms

But whenever I try a backup, I get the stacktrace from my previous comment.

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robweber avatar robweber commented on July 17, 2024

I'm really at a loss here. I'm assuming you tried the ping from the same box that you are attempting the backup from? The error is obviously a connection problem with that box to the Dropbox API web site, not even an authentication error or something. Just straight-up can't find it. I've tried Dropbox backups from several different computers, and even different internet connections and just can't reproduce it.

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gcirne avatar gcirne commented on July 17, 2024

Exactly, pinging from the same box. I find it strange as well.

Anyway, thanks for your help. I'll investigate a bit more and post here if
I find anything.

Guilherme Machado Cirne
[email protected]

On Mon, Mar 31, 2014 at 11:18 AM, robweber [email protected] wrote:

I'm really at a loss here. I'm assuming you tried the ping from the same
box that you are attempting the backup from? The error is obviously a
connection problem with that box to the Dropbox API web site, not even an
authentication error or something. Just straight-up can't find it. I've
tried Dropbox backups from several different computers, and even different
internet connections and just can't reproduce it.

Reply to this email directly or view it on GitHubhttps://github.com//issues/47#issuecomment-39093252
.

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