Audio Function Usage and RequestInterceptor Issues Across Different OS Environments: about deep-chat HOT 5 OPEN

Hi @delsoul6104.

Can you share more of the code you are using and elaborate on what you are doing, I am struggling to understand how to replicate the issue. Thankyou!

from deep-chat.

DEAR @OvidijusParsiunas

Function Description:
Deep-chat utilizes the audio upload feature, and declares a RequestInterceptor primarily to add extra parameters such as case_id, connection_id, etc.

Usage Scenario:
When the recording icon is pressed, a timer will appear on the screen showing the elapsed time. There are two general ways to upload the recording file:

Press the red recording icon, then press the send button.
Directly press the summit button.
Using Edge on Windows:
Both methods 1 and 2 can successfully upload the recording.

Using Edge on iPad:
Method 1 can successfully upload the recording, but method 2 results in a missing file.

from deep-chat.

@delsoul6104.
So if I understand correctly, scenario 1 is stopping the recording and then clicking the submit button (which works correctly) and scenario 2 is sending the recording without stopping the recording (which does not work on Edge on iPad)?

Does the requestInterceptor property have anything to do with the problem? Does scenario 2 work fine without it?

from deep-chat.

@delsoul6104. So if I understand correctly, scenario 1 is stopping the recording and then clicking the submit button (which works correctly) and scenario 2 is sending the recording without stopping the recording (which does not work on Edge on iPad)?

Does the requestInterceptor property have anything to do with the problem? Does scenario 2 work fine without it?

Dear @OvidijusParsiunas I haven't tested it this way yet.

from deep-chat.

Hey, could you let me know how to reproduce the bug in this issue? Thanks!

from deep-chat.