Video escalation between two ATTENDEES with an Android and an iOS devices not working about skype-android-app-sdk-samples HOT 9 CLOSED

Hello,

I am also facing the same issue. I am not able to see or listen other participant video or audio. It is just appearing as a black player container. I have tried joining the meeting using the iOS device and using an Android device. Android user is not able to see the video of iOS participants.

FYI we both user can chat in the same meeting room

from skype-android-app-sdk-samples.

@fabiomercorillo @praween05 We have an internal report about this. The culprit right now is the Samsung devices. We need some logs for the issue. Collect logs:

1.   /sdcard/Android/data/[Your App ID]/cache/[Your App ID].blog
   

There could be multiple .blog files, please grab all of them.

2.   /data/data/[Your App ID]/Tracing/*.log
   

All .log files at this location.

E.g.
adb shell "run-as com.microsoft.office.sfb.sfbdemo ls /data/data/com.microsoft.office.sfb.sfbdemo/Tracing"

Please share these. Thanks a lot.

from skype-android-app-sdk-samples.

Unfortunately this same error goes with another Android devices as weel, like we've tried sony's device with the same black screen error too.

from skype-android-app-sdk-samples.

Hi, could you share the logs so we can investigate the issue?

from skype-android-app-sdk-samples.

from skype-android-app-sdk-samples.

Hi @paollika I see you responded through email. It seems github doesn't support emal attachments and it just ignore them.

Could you attach the logs directly on the github webpage? As I see on their docs, not all file formats are supported but a zip file should be good.

from skype-android-app-sdk-samples.

hi @paollika could you send me the logs to my email directly? [email protected]

I haven't been able to find a S6 device to test, I'm testing with a S4 and haven't been able to reproduce it. Can you think on something else, aside of the device version, that can be specific to your environment? And just to confirm, is this happening with the GuestMeetingJoin, the HealthcareApp demo or on a different application?

from skype-android-app-sdk-samples.

Hi all, I found a way to reproduce this issue, but I would like to confirm if this is what is happening on your applications.

On the GuessMeetingJoin application, we subscribe only to the Leader participant, you can see it here, if there is no Leader on the meeting, the demo will not subscribe to any participant video, and thus, will just show a black box.

If I change that line to subscribe to the first Attendee, it shows the video from the iOS device, the other participant on the meeting.
if (participant.getRole() == Participant.Role.ATTENDEE) {...}

Can you confirm your app is subscribing to an active participant?

from skype-android-app-sdk-samples.

Talked with @paollika offline and the issue was fixed on their side.

from skype-android-app-sdk-samples.