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qa-checlist-optumrx icon qa-checlist-optumrx

Call center work is so repetitive. You get like 60 calls in a day and you have to adhere a strict quality guidelines despite it and people often forget. This app addressed that problem by providing a repeatable checklist that agents can tick off after they have done it and start over when a new call comes in. Checklist are categorized according to a specific task which may share sub task with other task as well. This app ticks off shared sub task once it is ticked off on other task, saving agents from having to repeat ticking off the same sub task.

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