Comments (3)
There are 2 possible scenarios in which this could happen:
- User enrichment was enabled after non-enriched old data was already ingested by Cloud App Security.
- Username format was changed and now there are 2 different “identities” for the same user.
If either of these is true in your environment, this will most likely occur.
Since user data that was already pushed into Cloud App Security won’t be reprocessed, the way to overcome this case is to wait 90 days after the last time the “old” username accessed the network, then data will be deprecated and automatically deleted.
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#please-close
@msmbaldwin
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