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leestott avatar leestott commented on May 26, 2024

@pdaniel1-salford Thanks for reaching out so did you follow https://github.com/microsoft/Learn-LTI/blob/main/docs/CONFIGURATION_GUIDE.md#blackboard-learn-lms

Can you confirm the version of Blackboard also is your Blackboard using AAD signin?
Ensure your username email is the same in both sides as per the troubleshooting guide.

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leestott avatar leestott commented on May 26, 2024

@pdaniel1-salford can you share any screenshot of error etc?

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leestott avatar leestott commented on May 26, 2024

@pdaniel1-salford thanks for the details I have sent you an email with things to try.

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pdaniel1-salford avatar pdaniel1-salford commented on May 26, 2024

Hi Lee,

Thanks for your help so far.

As we have been corresponding via email, I hadn't realised the case had been closed. Unfortunately the LTI is still not working and I really need to have this escalated or discover if there is a fault with the LTI.

Kind regards
Paul

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leestott avatar leestott commented on May 26, 2024

User Not enrolled message on Blackboard

The problem is linked to that fact that the users has, Admin rights in Blackboard

The solution only works when the permissions are of educator/teacher

User with Admin Rights should create a test account as the solution does not work for users who have Bb admin rights.

image

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