• Technical Product Manager: Over 13 years of leadership in digital product development and delivery.

• Industry Expertise: Specializes in Smart Tech, NFTs, Web 3.0, SAAS, and Sports Technology.

• Current Role: Spearheading product management for sustainability at Carrier Global.

• Proven Track Record: Demonstrated success in optimizing product value and revenue across various sectors.

• Domains: Broad experience in Connected Cold Chain Logistics, Education, Travel, Finance, Sports, and E-commerce.

• Key Strengths:

  • Product-Led Growth
  • Cloud Architecture
  • Strategic Consultancy
  • Global Team Leadership

• Notable Achievements:

  • At Carrier Global, I've excelled in driving Agile product development and fostering deep stakeholder relationships, leading to the creation of AI-driven predictive models that have significantly improved electric vehicle battery health and operational efficiency. My strategic approach has consistently positioned our fleet management solutions at the forefront of the electrification industry.

  • Pioneered an outcome-based educational platform, enhancing learning efficiency through targeted gap analysis, which elevated NPS by 20% and optimized customer support operations, reducing resolution times and workload by 30% and 25% respectively

  • Engineered and launched a groundbreaking sports SAAS platform for cricket, rapidly scaling to support over 10,000 leagues and 1.5+ million players globally within 2.5 years. This comprehensive management solution, featuring instant setup and diverse functionalities, is now a choice tool for major sports organizations worldwide

  • Led the strategic digital transformation of USA Cricket, significantly enhancing its operational efficiency and global engagement through innovative technology solutions

  • Boosted product/business value through strategic consulting

  • Engineered the LG mobile ASC app, revolutionizing service center workflows for LG Electronics, and facilitated customer interaction through WAP for CDMA handsets. Pioneered mobile and community-based integration for Gemstone Universe, enhancing user engagement and digital presence

  • Led the development of high-impact projects including ICICI's iWish and Pockets apps, enhancing user engagement through social integrations, and crafted the PVR Cinemas ticket booking app for MeeGo. Spearheaded Tata Motors' global car launch program and developed a community-focused BBC TV scheduler, along with the innovative Chalo Campus application for Navbharat Times, facilitating expert-student interactions

  • Facilitated a significant design and social tech transformation for Magicbricks, coupled with a strategic overhaul of 4000+ lines of code to enhance efficiency. Innovatively led Agile ideation at Indiabulls Housing Finance, achieving a 40% increase in employee-driven innovations for the IB Chat service, streamlining customer interactions through conversational interfaces

  • Steered the development of the Harley-Davidson app, enhancing user engagement through H-D Connect, and re-architected Android applications for improved user experience and retention. Led the integration and creation of key mobile applications for TimesJobs, Adventure Nation, and Micromax, driving significant advancements in customer interaction and service efficiency

  • Orchestrated major initiatives including the development of eTG complete and the overhaul of McGraw-Hill's ConnectED, significantly boosting digital content engagement and educational efficiency; adeptly led Wolters Kluwer's online product strategy, performance metrics, driving substantial growth in e-learning for healthcare

• Driving Force: A passion for leveraging technology and insight into human behavior to craft user-centric solutions that propel business growth.

• Product-Led Growth & SAAS/B2B: Deep understanding of customer needs, specializing in sectors like Education, Travel, Finance, Sports, Gaming, and E-commerce.
• Expertise in Mobile Application Lifecycle Management: Proficient in overseeing the entire lifecycle of mobile applications, including the development of cross-platform solutions. My focus is on crafting user-centric designs, ensuring that each application not only meets but exceeds user expectations in functionality and ease of use. My approach integrates advanced methodologies to ensure seamless performance across various platforms, maintaining a strong commitment to delivering high-quality, intuitive, and accessible mobile experiences.
• Professional Cloud Architect: Expertise in cloud solutions for business efficiency and growth.
• Certified Machine Learning Specialist: Possessing advanced proficiency in AWS's machine learning services, I leverage cutting-edge AI technologies to build and deploy scalable machine learning solutions. My expertise encompasses the full spectrum of AWS ML tools, enabling data-driven decision-making and innovative AI-driven products that meet the evolving demands of modern businesses.
• Cross-Functional Leadership: Skilled in managing complex IT projects with teams across multiple geographies, focusing on creating scalable, impactful solutions.

I believe in understanding core human behaviors, like the quest for convenience or happiness, to create value at the right time. This approach has been fundamental in my career, especially in optimizing product financial value, subscriber base, revenue, and monetization through strategic analysis and performance metrics.

• Consultancy: Partnered with startups, mid-size companies, and a PE firm to enhance product and business values.
• Carrier Global: Leading product management for sustainability in the connected cold chain industry.
• Thomson Digital - India Today Group: Developed an outcome-based learning platform, significantly improved customer support processes, and spearheaded a user behavior analytics program.
• Sports Tech: Built a fast-growing sports SAAS platform for cricket, launched India's Biggest Cricket Scholarship program, and led the digital transformation of USA Cricket.
• Data Analytics: Used cloud data warehousing and computer vision for player performance assessments in sports.

My technical acumen spans a comprehensive array of programming languages and development frameworks, dedicated to delivering innovative and scalable solutions:

• Android Development: Proficient in developing responsive and high-performance Android applications with a focus on user experience.
• Flutter: Skilled in Flutter for creating visually stunning, natively compiled cross-platform applications from a unified codebase.
• Python: Advanced proficiency in Python for backend development, scripting, data analysis, and automation.
• Machine Learning & Data Analytics:
  • PyTorch: Expertise in leveraging PyTorch for building and deploying machine learning models.
  • Data Analytics Libraries: Proficient in utilizing Python libraries such as Pandas for data manipulation and analysis.
  • Data Visualization & Interactive Apps: Experienced in employing libraries like Matplotlib, Seaborn, and tools like Streamlit to create interactive data visualizations and applications.
• Blockchain Development:
  • Truffle Suite: Experience with Truffle for developing, testing, and deploying Ethereum smart contracts.
  • Solidity: Proficient in crafting secure and efficient smart contracts using Solidity.
  • MetaMask: Adept at integrating MetaMask for decentralized application (DApp) interactions on the Ethereum blockchain.

• Certified Scrum Product Owner (CSPO) - Scrum Alliance
  • Certificant/Candidate/Series ID: 001499089
• AWS Certified Machine Learning – Specialty
  • Certificant/Candidate/Series ID: AWS04068928
• GCP Certified – Professional Cloud Architect
  • Certificant/Candidate/Series ID: 87357

• Stroke Risk Predictor
• Battery Remaining Useful Life Prediction
• Image Segmentation
• Hand Written Image Retrieval
• Battery Health Monitor
• BatHealthPy
• Battery RUL
• ML Notebooks Updated Examples
• ML Notebooks Examples
• Cali Housing Feature Selection & Dimension Reduction
• Autonomous Car Documentation
• Cali Housing Predictor
• LLM Streamlit Data Converser
• Engineering Papers Digest
• Product Management Resource Library
• Code Book Shelf

• LinkedIn: mayankbaluni
• Email: [email protected]

“Creating digital experiences that resonate with users and drive business growth.”