Optimize external scripts about chat-widget-adapters HOT 2 CLOSED

We're pretty much experiencing the same problem as @dmke described above. This isn't new though. You can find other concerns like this in the articles like this and the official reply by LiveChat team is here.
It would still be good to know if there is something else team is trying to do about it since this is what is bothering a lot of LiveChat customers.

from chat-widget-adapters.

Hello @dmke 👋 thanks for the report.

We are aware of the impact that our Chat Widget application might have on our client's website performance. We do our best to minimize the impact, including properly loading the scripts as a non-blocking asynchronous one, reducing the initial load for minimized widgets until it's being maximized using code splitting, and more. We just cannot weigh 0KB.

There is a detailed explanation here in this article: https://www.livechat.com/help/is-livechat-slowing-my-website/.

As mentioned in the article we fight an unfair battle with tools that commonly misinterpret our script loading as an important part of the website unnecessarily counting them to metrics loading time.

I can assure you we are constantly optimizing things that we found that can be optimized further 🙂 Unfortunately as this issue is not directly related to the Chat widget Adapters project I am going to close it for now. Feel free to leave any additional questions or contact us via LiveChat Community or our support directly if have any more questions related to the Product itself.

from chat-widget-adapters.