Ledger live 2.44.0 fails to start on linux about ledger-live HOT 15 CLOSED

Seeing the errors looks like your internet connection is having some issues,
Try downloading the App Image again from here
https://download.live.ledger.com/latest/linux

and try running from the shell,

./ledger-live-desktop-*.AppImage --no-sandbox

from ledger-live.

yea i did this about 3 times before submitting the bug report

from ledger-live.

i have the same issue on popos 22.04 with version 2.45.0, but 2.42.0 works fine (of course both are being run with --no-sandbox, otherwise the device wont be detected)

2.45.0
sudo ./ledger-live-desktop-2.45.0-linux-x86_64.AppImage --no-sandbox
Ledger Live 2.45.0
[11147:0728/234626.530683:ERROR:bus.cc(392)] Failed to connect to the bus: Could not parse server address: Unknown address type (examples of valid types are "tcp" and on UNIX "unix")
[11147:0728/234626.530773:ERROR:bus.cc(392)] Failed to connect to the bus: Could not parse server address: Unknown address type (examples of valid types are "tcp" and on UNIX "unix")
Authorization required, but no authorization protocol specified
[11147:0728/234626.562675:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
Authorization required, but no authorization protocol specified
[11147:0728/234626.572349:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
Authorization required, but no authorization protocol specified
[11147:0728/234626.575005:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
Authorization required, but no authorization protocol specified
[11147:0728/234626.577306:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
Authorization required, but no authorization protocol specified
[11147:0728/234626.579638:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
Authorization required, but no authorization protocol specified
[11147:0728/234626.581940:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
Authorization required, but no authorization protocol specified
[11147:0728/234626.586317:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
Authorization required, but no authorization protocol specified
[11147:0728/234626.678688:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
Authorization required, but no authorization protocol specified
[11147:0728/234626.685661:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
[11147:0728/234626.685675:FATAL:gpu_data_manager_impl_private.cc(417)] GPU process isn't usable. Goodbye.
Failed to generate minidump.Illegal instruction

*at this point its crashed*


2.42.0
sudo ./ledger-live-desktop-2.42.0-linux-x86_64.AppImage --no-sandbox
Ledger Live 2.42.0
spawned internal process 15417
init
Checking for update
Found version 2.45.0 (url: ledger-live-desktop-2.45.0-linux-x86_64.AppImage)

*running*

from ledger-live.

I have same issue as @webcoderz on Ubuntu 20.04 .
[13478:0801/092349.123449:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
[13478:0801/092349.123526:FATAL:gpu_data_manager_impl_private.cc(417)] GPU process isn't usable. Goodbye.

from ledger-live.

Hi, thanks a lot for raising this issue.

Could you please also contact our customer support team who may ask for more context and prioritise the problem more efficiently.

https://support.ledger.com/

Thanks

from ledger-live.

This problem has been going on for a couple of weeks. All versions are broken after ledger-live-desktop-2.41.3-linux-x86_64.AppImage. ledger-live-desktop-2.41.3-linux was the latest working version.

sudo ./ledger-live-desktop-2.45.0-linux-x86_64.AppImage --no-sandbox
Ledger Live 2.45.0
[633660:0803/182724.077482:ERROR:bus.cc(392)] Failed to connect to the bus: Could not parse server address: Unknown address type (examples of valid types are "tcp" and on UNIX "unix")
[633660:0803/182724.077622:ERROR:bus.cc(392)] Failed to connect to the bus: Could not parse server address: Unknown address type (examples of valid types are "tcp" and on UNIX "unix")
No protocol specified
[633660:0803/182724.111636:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
No protocol specified
[633660:0803/182724.121000:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
No protocol specified
[633660:0803/182724.123270:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
No protocol specified
[633660:0803/182724.126851:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
No protocol specified
[633660:0803/182724.130140:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
No protocol specified
[633660:0803/182724.132895:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
No protocol specified
[633660:0803/182724.141038:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
No protocol specified
[633660:0803/182724.232360:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
No protocol specified
[633660:0803/182724.238806:ERROR:gpu_process_host.cc(957)] GPU process exited unexpectedly: exit_code=1024
[633660:0803/182724.238817:FATAL:gpu_data_manager_impl_private.cc(417)] GPU process isn't usable. Goodbye.
Failed to generate minidump.Illegal instruction

Ubuntu 20.04
Linux pop-os 5.17.5-76051705-generic #202204271406165344057620.04~6277a18-Ubuntu SMP PREEMPT Thu Ma x86_64 x86_64 x86_64 GNU/Linux

from ledger-live.

Hi, thanks a lot for raising this issue.

Could you please also contact our customer support team who may ask for more context and prioritise the problem more efficiently.

https://support.ledger.com/

Thanks

I contacted support 2 weeks ago, and I asked support to notify the developers of the problem.

from ledger-live.

same issue in 2.46.2

from ledger-live.

seems theyve made it where you cant run in sudo mode anymore.. it works on normal user for me now

from ledger-live.

cant get it to detect the ledger device without sudo though

probably because it runs in a sandbox

just tried --no-sandbox without sudo it it doesn't pick up the ledgar device

i think its similar to openrgb in that regard, how it needs sudo to pick up devices correctly

from ledger-live.

this is what openrgb says about the usb access

USB Access

USB devices require [udev rules](https://github.com/LedgerHQ/ledger-live/issues/720#installing-udev-rules-manually) to access as a normal user.

Alternatively you can run OpenRGB as root to detect all USB devices. (Not recommended)

USB based Gigabyte AORUS motherboards may also have an ACPI conflict. Please [add a kernel parameter](https://github.com/LedgerHQ/ledger-live/issues/720#kernel-parameters) to resolve this conflict.

source: https://gitlab.com/CalcProgrammer1/OpenRGB#usb-access-1

from ledger-live.

yea okay so they dont mention this anywhere but i figured it out a while ago but for linux you have to change the udev permissions for usb devices, they have a script for it here : https://github.com/LedgerHQ/udev-rules :) enjoy

from ledger-live.

well hopefully they'll see this and think maybe we should update the install instructions for linux

from ledger-live.

yea i told support when i found it too :)

from ledger-live.

This issue is stale because it has been open 30 days with no activity. Remove stale label, comment, or consider closing it.

from ledger-live.