task tax rate not added and typing in a "product" name doesn't assign tax to task - pick list needed about admin-portal HOT 11 CLOSED

Are you able to manually select the tax rate in the mobile app?

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Which version of the app are you using? You can check by clicking 'About' in the menu.

Also, have you tried clicked 'Refresh Data' in the mobile app settings.

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I'm not sure, line item taxes are working for other users.

Can you post a screenshot of the tax settings in the web app and the edit invoice item screen in the mobile app.

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Maybe it's my setup at the web app side? When I create a task(s) and then invoice the task(s), it doesn't assign a product to it or a tax. I have to pick a product manually and the 13% shows up OR I can pick a tax from the drop list under "tax". Have I done something wrong that doesn't auto add tax to the line item on the server/web app side maybe?

Also, from the android app. I can pick a product to add to an invoice - that's fine -- tax shows there. But adding tasks = no tax.

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Thanks for the details!

If you add the task and then edit the line item do you see the tax options?

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Web page yes. Android app no.
On Android, my workflow is:
-create task or pick pre-created task when I get to a job. Start timer. Stop timer. Choose option to "invoice task". Then there is no option to change a tax or a pick list for product. I tried the cloud save button just now - no difference at that point or if I back out of the line item and going back into the same line item. The screen is always as shown in screenshot in these cases. Adding a line item at this point allows me to pick a product - the tax shows when I do that for "Labour" product I have. Just not for tasks created in the tasks section.
On the web app, with the same sequence as above, then I MUST pick "Labour" from my products, it adds the tax to the task. When I first started using InNin - I didn't remember to do that a couple of times and sent invoices without the tax added. Luckily, my client caught the mistake.
I have different labour rates for different companies. It's pulling the rate for task on a per company basis just fine. (love that feature by the way). Probably not a factor but I've seen weirder / harder to trace problems so I thought I would give you that info too. Also, in case it matters for testing, I use the Kanban to pre-create tasks.

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Ok, thanks for the info! We'll look into it...

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FYI.. this should be fixed in our next release in a few weeks

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