Cannot Restore WAX Account about anchor HOT 4 OPEN

What's happening during that step is it's performing a transaction against that account to update its active keys. It seems to be getting stuck there, likely due to the account's resources (probably RAM?). If an error occurs at that step, the UI gets stuck... so we'll look to address that in a future update.

To get your situation resolved, a few questions for you:

1. Are you using the "Add key for this device" or "Reset all keys" options after importing the certificate?
2. Does the account you're attempting to recover have available RAM? I'm happy to look at this using a block explorer if my question made no sense, and if you're comfortable sharing the account name (for more privacy, feel free to send to [email protected]).

I may have some extra ideas/questions, but figured I'd get those two out of the way first.

from anchor.

Thanks, I'll respond privately.

from anchor.

Thanks for the email 👍

I think I've isolated what's going on. The account does indeed lack the required RAM to update the permissions, which is why it's getting stuck. We have added an error handler in our dev build so that it'll at least display this error message.

Since this is a pretty common scenario - we have also updated one of Anchor's services to also provide this RAM in instances where this happens on accounts trying to recover.

I believe if you try again (no need to update Anchor), you should be able to recover the account now.

from anchor.

1.3.9 is also now released which actually displays an error instead of just getting stuck at this point in the process:

https://github.com/greymass/anchor/releases/tag/v1.3.9

from anchor.