[BUG] Fossify Contacts and Phone loses connection(?!) and incoming calls don't have caller id about phone HOT 20 OPEN

I don't remember, isn't it set to ON by default?

Yes, it's enabled by default.

from phone.

@Aga-C @naveensingh
For the sake of clarity I will add a few non private/normal phone numbers and next time when it happens I will report back to you here.

Beside this s notification for lost data base connection would be possible? Or something like that, that you think could be helpful in this case.

from phone.

Ideally, the apps should at least show a toast if some error has occurred while reading the private contact. I'll check this later.

from phone.

@hetszunyukapanyanyimonyok

Does the contact show up properly in the Call history? Is it a private contact?

from phone.

@naveensingh
It is private contact as all of them are.
When this bug "appears" names are missing from the call history too. (Only numbers shown and date.)

from phone.

@naveensingh No, I don't use private contacts, so I've never experienced such problem. I took off needs triage because I remember that in SMT people were raising different problems with private contacts performance, so I thought it may be another instance of such.

from phone.

@naveensingh Thanks tell me if I can help.(can't develop...)

from phone.

Today i'm recieve another incoming call from unknow number and don't answer.
Right after calling is end notification pop-up that says - Missed Call and "name".
It was known contact, calling me about job, but for some reason caller id was not showing on calling screen.

I don't know what's the reason for such behavior, is it bug, or is it something with my phone.
But for sure this is the most critical bug in app right now, it's just unusable.

from phone.

Very strange behavior, i will reformat entire contact book and keep checking every incoming call

from phone.

@Aga-C were you able to reproduce this?

from phone.

Can confirm, got exact same issue on Android 14.
If "private contacts" is a contacts that are stored in device memory and not visible to other apps, so none of my contacts are private.

from phone.

@mezhgano Could be a different thing. Did you change the setting in Fossify Contacts:
"Show private contacts to Fossify dialer, Fossify SMS and Fossify Calendar."
Set to ON ?

from phone.

@hetszunyukapanyanyimonyok
Yes, it is ON.
I don't remember, isn't it set to ON by default?

from phone.

@mezhgano Maybe not, when I need a reinstall I always reset it to ON.

from phone.

@mezhgano Did your call history show other called/received numbers name? That is a crucial information!

from phone.

@hetszunyukapanyanyimonyok Yes, all names for known contacts are shown in call history, Including (random?) ones that occasionally for some reason not showing in calling screen. I hope I am making myself clear.

from phone.

Planning to perform some tests this evening with second phone, i will post here if catch conditions when or why it is happening...

from phone.

I tried test the connection between apps

1. Force freeze just contacts
2. Force freeze contacts and phone
   3.Force freeze both and clear cache

In every single case/after the freeze/
I started with fossify phone and
Interestingly the phone always showed names.

So the problem is not there?!

from phone.

Think i got it...

If number was saved in international format, like:

• +71234567890
• +7 (123) 456-78-90
• 71234567890

It shows caller id everythere and work as expected (as far as i tested).

If number was saved with internal country code ("8" instead "+7/7"), like:

• 81234567890
• 8 (123) 456-78-90
• 81234567890

It shows caller id in:

• history
• outgoing call screen
• missed call notification

It doesn't show caller id in:

• incoming call screen
• incoming call notification

So yes, there is some sort of losing connection between apps (phone and contacts) in term of "how they treat number format".

P.S. Now i must refactor all numbers in contacts to not missing calls or at least keep watching if bug is completely gone...
I think it easier to export contacts in .vcf and do on a desktop PC rather than phone 😄

from phone.

Interesting!
My original bug is different?!
/that calls doesn't show contacts's name/occasionally in fossify phone/
most of them have +44 format.
To be exact when this "lost all your names"
happens... there are only numbers in my call history no names at all.

from phone.