Comments (3)
brendanbond
commented on September 22, 2024
What does your email action entail? There was an issue where database queries that involved case insensitive searching (so, things like certain SSO actions, username lookup, etc.) may not be performant given a large dataset because MongoDB indexes don't really play nicely with case insensitivity. In newer versions of the Enterprise Server we've done some work to use collation-aware indexes to speed that up by quite a lot.
EDIT: I just looked, and version 8.1.0 should have the changes that I described. Can you post the form and your email action JSON configuration?
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koteshgangavarapu
commented on September 22, 2024
Thank you for your quick response. The issue was with getting the temaplate for email. We are using the default temaplate for email(https://pro.formview.io/assets/email.html) and our firewall was blocking connection to https://pro.formview.io. Seems like FormIo is falling back to some local template or no template after timeout.
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brendanbond
commented on September 22, 2024
Great! Yes, it will fall back to the "message" property of your email action configuration without a surrounding template. I'm glad this got resolved.
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