Comments (1)
This sounds more like a design question than anything. When talking about using human agents, I would expect the human agents to be using an interface with a code-base similar to the bot. That is, a bot through which the human agent would type the message and which would accept the webhooks regarding that conversation.
In such a situation, you could be saving the conversation text on message send and webhook receipt. The equivalent location in this project would be the /services/receive.js
file, with logging of received messages in one of the handleXYZ
functions and some added code to have the human agent send their own responses (with logging occurring there as well).
from original-coast-clothing.
Related Issues (20)
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from original-coast-clothing.