Customer Satisfaction (CSAT) survey interrupts ongoing conversations about original-coast-clothing HOT 1 CLOSED

  static genAgentRating(agent) {
    // This is only triggered 1 min after talking with an agent as long as nothing else happened in between
    delay = "60000";
    setTimeout(() => sendCSATRequest(user, agent, delay), delay);
    return;
  }

function sendCSATMessage(user, agent, delay){
  // It's a good practice to always validate this even if is not possible given the proposed params.
  if(!user.withinPolicyMessagingWindow())
    return;
  // Once HOP Support is done, check that this app owns the thread.
  if(user.primaryReceiver() !== config.app_id)
    return;
  if(Date.now() - delay < user.last_user_activity){
    return;
  }
  let response = Response.genQuickReply(
      i18n.__("survey.prompt", {
        agentFirstName: agent
      }),
      [
        {
          title: "\uD83D\uDE00",
          payload: "CSAT_GOOD"
        },
        {
          title: "\uD83D\uDE42",
          payload: "CSAT_AVERAGE"
        },
        {
          title: "\uD83D\uDE41",
          payload: "CSAT_BAD"
        }
      ]
    );
  // send the message 
  let requestBody = {
      recipient: {
        id: user.psid
      },
      message: response
    };
  GraphAPi.callSendAPI(requestBody);
}