connect to existing catalog about facebook-for-magento2 HOT 10 CLOSED

Finally I can resolved this issue by creating business assets group then assign full permission to my FB account

from facebook-for-magento2.

Hi, have you checked if the catalog/ad account under the same business manager? Usually they should be under the same business manager. Make sure you select the same business manager. Also if you can provide a screen record or screen shot it would be great

from facebook-for-magento2.

I tried to connect existing account but not allowed, but if create a new one got this message

from facebook-for-magento2.

from facebook-for-magento2.

check this out

from facebook-for-magento2.

I am still thinking why the existed ad account is unselectable. When you move the mouse on the two ad accounts, what is the information?

from facebook-for-magento2.

first account

the second one

from facebook-for-magento2.

from facebook-for-magento2.

no, I own the business account and admin as well, no other account

from facebook-for-magento2.

Do you have only one FB account? Also how many business managers have you created? one or two? I want to make sure these two ads account is managed by the business manager you selected earlier in the flow. You can verify it by visiting business.facebook.com and select the business manager. You can see the ads account managed by the business manager.

from facebook-for-magento2.