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eld120 avatar eld120 commented on July 17, 2024

##Problem background
One of the things I hated the most about working with SAP CRM was the number of clicks/amount of boilerplate code that was required in CRM (and extended in ECC) before a customer would be active on my previous workplace's B2B. As a fairly fast worker it would take at least 5-7 minutes per customer to do the following:

###Always needs manual configuration
-Create customer header data (name/address/customer type etc)
-Marketing attributes/unique flags used to describe the business
-Creation of client contacts and their business contact info

###Benefits from automation but was never automated
-back end setup in ECC - this generally never changed or was easily automated but wasn't automated
-dunning procedure/invoice
-payment terms
-default warehouses/shipping options
-the creation of a new business/additional business location required the creation of a new customer + a FK

##Proposed solution
-Customer, Address, Contact creation occurs on a single page
-Address and Contact FK relationships are automatically assigned to their parent model
-Ideally Customer/Address/Contacts are automatically created via Fetch once form is valid

from origma-crm.

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