Been running process for days but now get Salesforce System error about sfdc-convert-notes-to-chatter-notes HOT 4 CLOSED

from sfdc-convert-notes-to-chatter-notes.

Hi Mike,

Glad that you’re finding use for this conversion app.

That error (more info about it on project README page in FAQ section) means one or more notes contain invalid characters that don’t allow conversion to Enhanced Note.

I’ve been round and round with Salesforce support and their engineers, and because Salesforce doesn’t log customers data their error messages won’t tell us what character failed to convert. Unfortunately they also won’t publish exhaustive list of unsupported characters.

What most have found that works is reduce batch size to 1 and begin converting again and then try to identify the note that failed. Because that error fails completely my code has no chance to log any details about it.

You would be looking for probably any non-ASCII printable characters. Fancy symbols.

If you do identify the problematic characters please let me know so I can improve the conversion tool.

I’m going to close this issue as there’s nothing I can really do here that I know of, it’s now a needle in the haystack kind of hunt on your end, sadly.

Thanks

from sfdc-convert-notes-to-chatter-notes.

You may be interested in following this issue for if/when I’m able to add to add better intelligence to inspecting if Note contains invalid content: #24

from sfdc-convert-notes-to-chatter-notes.

Thanks for the confirmation @MikeF2017

from sfdc-convert-notes-to-chatter-notes.