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dji-dev avatar dji-dev commented on July 28, 2024

Public comment from Hummels Lei in Zendesk ticket #32207:

Hi. I'd like to know which remote control you use. Do you use the DJI Smart Controller(https://www.dji.com/smart-controller?site=brandsite&from=nav)? In addition, Please connect the remote controller to your computer using Micro-USB cable before turn on your remote controller.

from windows-sdk.

ianhirsch avatar ianhirsch commented on July 28, 2024

Thanks for your response!

I'm using the standard controller (pictured below):
standardController

I have made sure to connect according to your instructions with no success.

from windows-sdk.

wjsunny avatar wjsunny commented on July 28, 2024

You try select Options > List All Devices and then you will see dji device.

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ianhirsch avatar ianhirsch commented on July 28, 2024

I tired that and the device didn't show up. When I open my device manager I cannot see the device either.

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wjsunny avatar wjsunny commented on July 28, 2024

please check these following.
1.Open Zadig
2.Put usb from controller, make sure the controller power off
3.Power on your controller
4.select Options > List All Devices

from windows-sdk.

ianhirsch avatar ianhirsch commented on July 28, 2024

Hi unfortunately that did not work either. My computer never seems to recognize the controller was connected.

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wjsunny avatar wjsunny commented on July 28, 2024

Hi unfortunately that did not work either. My computer never seems to recognize the controller was connected.

I forgot ask you.
have you installed dji assistant 2 for mavic ?

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ianhirsch avatar ianhirsch commented on July 28, 2024

I have. Does the DJI Assistant 2 have a part in the installation of the remote controller driver?

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wjsunny avatar wjsunny commented on July 28, 2024

I'm not sure.
Sorry, I can't assist you

from windows-sdk.

dji-dev avatar dji-dev commented on July 28, 2024

Public comment from Hummels Lei in Zendesk ticket #32207:

Hi. If you connect the RC to the computer, can you see a yellow warning icon in the DJI item inside Ports (COM & LPT) in device manage?

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