Comments (10)
Public comment from Hummels Lei in Zendesk ticket #32207:
Hi. I'd like to know which remote control you use. Do you use the DJI Smart Controller(https://www.dji.com/smart-controller?site=brandsite&from=nav)? In addition, Please connect the remote controller to your computer using Micro-USB cable before turn on your remote controller.
from windows-sdk.
Thanks for your response!
I'm using the standard controller (pictured below):
I have made sure to connect according to your instructions with no success.
from windows-sdk.
You try select Options > List All Devices and then you will see dji device.
from windows-sdk.
I tired that and the device didn't show up. When I open my device manager I cannot see the device either.
from windows-sdk.
please check these following.
1.Open Zadig
2.Put usb from controller, make sure the controller power off
3.Power on your controller
4.select Options > List All Devices
from windows-sdk.
Hi unfortunately that did not work either. My computer never seems to recognize the controller was connected.
from windows-sdk.
Hi unfortunately that did not work either. My computer never seems to recognize the controller was connected.
I forgot ask you.
have you installed dji assistant 2 for mavic ?
from windows-sdk.
I have. Does the DJI Assistant 2 have a part in the installation of the remote controller driver?
from windows-sdk.
I'm not sure.
Sorry, I can't assist you
from windows-sdk.
Public comment from Hummels Lei in Zendesk ticket #32207:
Hi. If you connect the RC to the computer, can you see a yellow warning icon in the DJI item inside Ports (COM & LPT) in device manage?
from windows-sdk.
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