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danieldanielecki avatar danieldanielecki commented on August 19, 2024

Which practice provides a single point of contact for users?

Incident Management.

Change Control.

Service Desk.

X Service Request Management.

The answer is Service Desk, I am not sure how many other's are wrong here but now I am unsure truly how well or bad I have gone, I even bought your Udemy course now I am second guessing that purchase.

Hey, I replied already on Udemy. Once again, feel free to request for a refund!

Fixed in ec689a0

from itil-4-foundation-it-service-management-practice-tests-exams-questions-answers.

danieldanielecki avatar danieldanielecki commented on August 19, 2024

@ylnest2018 I'm sad to see you're no longer a student over there, even though your Udemy comments were very enthusiastic :( Next time, kindly please leave a positive review if you're happy; it helps us to grow!

from itil-4-foundation-it-service-management-practice-tests-exams-questions-answers.

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