ok the bot is good i manged to turn it on and it works. Except for one thing. about bot HOT 10 CLOSED

Could you send a screenshot?

from bot.

yea
here watch this short youtube clip
and btw you can contact my discord so we can chat instead of leaving comments. Typerious#1482

https://youtu.be/2BWt2EDsGGw

from bot.

IT works now. It was something to do with roles. so i gave it the right roles and it now works.

from bot.

wait not yet. like when i do !new something it only creates a ticket channel but no messages. it dosent dm staff or leave messages or anything. And it says to add support team role and it dosent work. i put the support team id into it but it wont work. help

from bot.

the !new <text> command every time i do !new something bla bla bla it would say i have to add text to it.

The 'new ticket' command requires a brief description.

it only creates a ticket channel but no messages. it dosent dm staff or leave messages or anything.

There should be an error in console. Without seeing it I'm going to assume the bot still doesn't have the right permissions. Giving it ADMINISTRATOR permission should fix it (but if you'd rather not, the bot needs to be able to read and send messages, embed links, and upload attachments in any channel you want commands to work in, and in the ticket category).

from bot.

I gave it all perms possible
but it says it dosent have a support team role.

from bot.

Can you send your config (remove the token).

from bot.

"supportRole": "@Support Team",
this needs to be the ID of the role.
Type \@Support Team on your Discord server and send the message, you'll get something like <@&0123456789> - just copy the number, not the <@&>.

from bot.

oh i used the id before but didnt work. ok lemme do the way you said

from bot.

it works! thanks!

from bot.