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This Genesys Cloud Developer Blueprint demonstrates how to retrieve conversation data via the analytics API
Develop an Angular App which uses the Genesys Cloud Platform SDK.
This Genesys Cloud Developer Blueprint provides an example of how to integrate a public API call into an Architect flow
A lambda function that responds to OAuth client delete events from event bridge and creates a pager duty incident
A lambda function that responds to user presence updates from event bridge and writes the updated presence to dynamo
This blueprint demonstrates how to build a web messaging-based chatbot using a Genesys Cloud Architect botflow, Data Action and AWS Lambda
This Genesys Cloud Developer Blueprint provides instructions on how: to explore various data action failure scenarios and how to handle them, understand the scalability concerns from data action usage, design and implement a data action response cache to improve flow scalability using data tables, implement the data table cache in a call flow and deploy the data table and call flows.
This is the repository that contains the content for blogs located at https://developer.mypurecloud.com/blog/. New Blogs are accepted through pull requests.
The Digital Messaging Translator uses AWS Translate service to automatically translate everything in the interaction window in real-time, including canned responses. This supports both web chat and web messaging interactions.
The Email Translator uses AWS Translate service to automatically translate everything in the email body in real-time.
This Genesys Cloud Developer Blueprint provides instructions for deflecting voice calls from an IVR to Facebook Messenger
This blueprint gives an example of how you can leverage the Genesys Open Messaging API to develop a simple bidirectional chat between a customer and a call center agent.
This is a partner blueprint from limitless. Becky Powell is the main point of contact on this blueprint.
This blueprint demonstrates how to integrate web messenger with OKTA to perform SSO integration
This blueprint demonstrates how to utilize partial transcription notifications in the context of an integrated client application.
A react app written in typescript with genesys cloud javascript sdk integration
This Genesys Cloud Developer blueprint demonstrates how to trigger an AWS Lambda function from a Genesys Cloud data action in order to properly enable an emergency group, and how to deploy all of this infrastructure using Terraform and CX as Code.
This Genesys Cloud Developer Blueprint demonstrates how to setup a simple IVR using Archy and CX as Code
This blueprint demonstrates how to send an automated message to a customer when an Agent fails to reach them during a Callback.
This blueprints demonstrates how to deliver a web-based survey via SMS, including how to configure the process with CX as Code and Archy components
This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Microsoft Azure Active Directory for a Genesys Cloud agent's Microsoft Teams presence to be updated upon the start and end of an inbound Genesys Cloud voice interaction. When an architect workflow receives an inbound interaction, a Microsoft Graph API call will be sent to the Teams user associated with the Genesys Cloud agent assigned to the interaction. The Teams user's presence will be set to 'Do Not Disturb' when the voice interaction begins. When the interaction ends, the MS Teams user will be returned to 'Available'.
This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Zoom for a Genesys Cloud agent's Zoom presence to be updated upon the start and end of an inbound Genesys Cloud voice interaction. When an architect workflow receives an inbound interaction, a Zoom API call will be sent to the Zoom user associated with the Genesys Cloud agent assigned to the interaction. The Zoom user's presence will be set to 'On a Call' when the voice interaction begins. When the interaction ends, the Zoom user will be returned to 'Available'.
This Genesys Cloud Developer blueprint explains and demostrates how to set up Genesys Cloud to enable WFM integration with HRIS, which provides WFM with employee time-off balance information and inserts time-off requests into HRIS.
This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Zoom for agents to schedule a meeting with customers using Zoom. The agents can now directly schedule a Zoom meeting from Genesys Cloud. Genesys Cloud automatically sends an SMS message with the meeting URL to the customer and also opens the Zoom for the agent. The call can be either inbound or outbound as long it is in a queue.
A declarative, efficient, and flexible JavaScript library for building user interfaces.
🖖 Vue.js is a progressive, incrementally-adoptable JavaScript framework for building UI on the web.
TypeScript is a superset of JavaScript that compiles to clean JavaScript output.
An Open Source Machine Learning Framework for Everyone
The Web framework for perfectionists with deadlines.
A PHP framework for web artisans
Bring data to life with SVG, Canvas and HTML. 📊📈🎉
JavaScript (JS) is a lightweight interpreted programming language with first-class functions.
Some thing interesting about web. New door for the world.
A server is a program made to process requests and deliver data to clients.
Machine learning is a way of modeling and interpreting data that allows a piece of software to respond intelligently.
Some thing interesting about visualization, use data art
Some thing interesting about game, make everyone happy.
We are working to build community through open source technology. NB: members must have two-factor auth.
Open source projects and samples from Microsoft.
Google ❤️ Open Source for everyone.
Alibaba Open Source for everyone
Data-Driven Documents codes.
China tencent open source team.