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analytics-detail-record-metrics-blueprint

This Genesys Cloud Developer Blueprint demonstrates how to retrieve conversation data via the analytics API

angular-app-with-genesys-cloud-sdk

Develop an Angular App which uses the Genesys Cloud Platform SDK.

architect-flow-public-api-blueprint

This Genesys Cloud Developer Blueprint provides an example of how to integrate a public API call into an Architect flow

aws-eventbridge-oauth-client-delete-blueprint

A lambda function that responds to OAuth client delete events from event bridge and creates a pager duty incident

aws-eventbridge-user-presence-update-blueprint

A lambda function that responds to user presence updates from event bridge and writes the updated presence to dynamo

chat-translator-blueprint

cx-as-code-cicd-gitactions-blueprint

deploy-webmessaging-chatbot-with-lambda-blueprint

This blueprint demonstrates how to build a web messaging-based chatbot using a Genesys Cloud Architect botflow, Data Action and AWS Lambda

design-architect-flow-data-actions-for-resiliency

design-architect-flow-data-actions-for-resiliency-1

This Genesys Cloud Developer Blueprint provides instructions on how: to explore various data action failure scenarios and how to handle them, understand the scalability concerns from data action usage, design and implement a data action response cache to improve flow scalability using data tables, implement the data table cache in a call flow and deploy the data table and call flows.

developer-center-blog

This is the repository that contains the content for blogs located at https://developer.mypurecloud.com/blog/. New Blogs are accepted through pull requests.

digital-messaging-translator-blueprint

The Digital Messaging Translator uses AWS Translate service to automatically translate everything in the interaction window in real-time, including canned responses. This supports both web chat and web messaging interactions.

email-aws-comprehend-blueprint

email-translator-blueprint

The Email Translator uses AWS Translate service to automatically translate everything in the email body in real-time.

facebook-ivr-deflection-blueprint

This Genesys Cloud Developer Blueprint provides instructions for deflecting voice calls from an IVR to Facebook Messenger

ionic-mobile-open-messaging-blueprint

This blueprint gives an example of how you can leverage the Genesys Open Messaging API to develop a simple bidirectional chat between a customer and a call center agent.

limitless-flows-blueprint

This is a partner blueprint from limitless. Becky Powell is the main point of contact on this blueprint.

messenger-authentication-okta-integration-blueprint

This blueprint demonstrates how to integrate web messenger with OKTA to perform SSO integration

partial-transcription-blueprint

This blueprint demonstrates how to utilize partial transcription notifications in the context of an integrated client application.

react-app-with-genesys-cloud-sdk

A react app written in typescript with genesys cloud javascript sdk integration

set-emergency-group-lambda-blueprint

This Genesys Cloud Developer blueprint demonstrates how to trigger an AWS Lambda function from a Genesys Cloud data action in order to properly enable an emergency group, and how to deploy all of this infrastructure using Terraform and CX as Code.

simple-ivr-deploy-with-cx-as-code-blueprint

This Genesys Cloud Developer Blueprint demonstrates how to setup a simple IVR using Archy and CX as Code

sms-followup-on-missed-callback-blueprint

This blueprint demonstrates how to send an automated message to a customer when an Agent fails to reach them during a Callback.

survey-sms-delivery-blueprint

This blueprints demonstrates how to deliver a web-based survey via SMS, including how to configure the process with CX as Code and Archy components

update-ms-teams-presence-from-inbound-interaction-trigger-blueprint

This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Microsoft Azure Active Directory for a Genesys Cloud agent's Microsoft Teams presence to be updated upon the start and end of an inbound Genesys Cloud voice interaction. When an architect workflow receives an inbound interaction, a Microsoft Graph API call will be sent to the Teams user associated with the Genesys Cloud agent assigned to the interaction. The Teams user's presence will be set to 'Do Not Disturb' when the voice interaction begins. When the interaction ends, the MS Teams user will be returned to 'Available'.

update-zoom-presence-from-inbound-interaction-trigger-blueprint

This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Zoom for a Genesys Cloud agent's Zoom presence to be updated upon the start and end of an inbound Genesys Cloud voice interaction. When an architect workflow receives an inbound interaction, a Zoom API call will be sent to the Zoom user associated with the Genesys Cloud agent assigned to the interaction. The Zoom user's presence will be set to 'On a Call' when the voice interaction begins. When the interaction ends, the Zoom user will be returned to 'Available'.

wfm-hris-blueprint

This Genesys Cloud Developer blueprint explains and demostrates how to set up Genesys Cloud to enable WFM integration with HRIS, which provides WFM with employee time-off balance information and inserts time-off requests into HRIS.

zoom-meetings-sms-blueprint

This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Zoom for agents to schedule a meeting with customers using Zoom. The agents can now directly schedule a Zoom meeting from Genesys Cloud. Genesys Cloud automatically sends an SMS message with the meeting URL to the customer and also opens the Zoom for the agent. The call can be either inbound or outbound as long it is in a queue.