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cyberwombat avatar cyberwombat commented on June 16, 2024

Hi,
Are you talking about manual renewals? i.e. the customer logs in and makes a manual payment for subscription? if so that may not work - the plugin just abstracts automatic subscriptions for FastSpring. I am not sure they even have support for a manual process like that. Can you give more details?

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webappick avatar webappick commented on June 16, 2024

Hi,

I am talking about auto subscription renewal. The auto subscription renewal orders are on-hold. Also, I have sent the subscription renewal webhook event from FastSpring manually but still not working.

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cyberwombat avatar cyberwombat commented on June 16, 2024

Arghh there was a code typo. I made a new release. Please try that one.

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webappick avatar webappick commented on June 16, 2024

Hi @cyberwombat

The subscription issue is fixed but when a subscription completed the parent order status changes to pending payment. Can you please look into this issue?

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cyberwombat avatar cyberwombat commented on June 16, 2024

Hmm - I am not sure what would need doing here. All the code does is set the order as "active" when it returns from FS. I did find this doc. A bit below it says "A pending parent order can also be created from a subscription. An invoice for this order could then be sent to a customer, which will activate the subscription when paid." - Maybe this is a setting that happens on the subscription edit page?.

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