[Feature Request] Failure to start service about ciw HOT 2 CLOSED

Thanks for the idea. So there are 2 cases:

1. Service fails to start completely,
2. Service is delayed.

In case 1) what happens to the customer? Are they routed to the next node, or do they exit the system? In both cases, sampling a service time of 0.0 would give the desired behaviour.

In case 2), sampling a slightly longer service time would give the desired behaviour. E.g., if service is usually samples with an Exponential distribution with rate 5, and with probability 0.2 they are delayed by 1 time unit, then the following distribution will give the desired behaviour: ciw.dists.Pmf(values=[0, 1], probs=[0.8, 0.2]) + ciw.dists.Exponential(rate=5)

However, in both cases, the thing thats missing is a record that service failed / was delayed.

from ciw.

This is covered by the new rerouting feature.

from ciw.