Login Timeout Issue about chatsecure-ios HOT 20 CLOSED

There are two possible explanations for this problem (that I know of so far):

1. You didn't enter your username field like this: [email protected] or [email protected]
2. You are using a custom jabber server with self-signed SSL certificates or with a host-name mismatch. (currently it will reject connections if either of those are true)

If your problem is the latter, there is code in the master branch that allows for configuration of those options. I'll probably push a new version to the App Store in the next couple of weeks if you aren't able to compile and run it on your phone yourself.

from chatsecure-ios.

Hi Chris,

Thanks so much for your prompt response.

Yes, the problem seems to be that I failed to login with my full email
address. I did that now with one of my email addresses, on my iPad2, and I
was apparently able to login to ChatSecure.

Then, to test the app, I tried to login with one of my other email addresses
(using the full address, of course) on my iPhone4S, but I was not able to
login. (To my knowledge, I am not using a custom jabber server with
self-signed SSL certificates, and I don't know how to tell whether I have a
"host-name mismatch.") Could that be because the iPhone4S blocks logging
into XMPP, or is there something else I should check?

And one other question -- Can one communicate through a PC or Mac (using
GMail or some other program) with an iPad using ChatSecure?

Thanks for any additional assistance you can provide.

Joe Segel

-----Original Message-----
From: Chris Ballinger
Sent: Sunday, April 22, 2012 1:17 PM
To: jmsegel
Subject: Re: [Off-the-Record-iOS] How to login to XMPP (#18)

There are two possible explanations for this problem (that I know of so
far):

1. You didn't enter your username field like this: [email protected] or
   [email protected]
2. You are using a custom jabber server with self-signed SSL certificates or
   with a host-name mismatch. (currently it will reject connections if either
   of those are true)

If your problem is the latter, there is code in the master branch that
allows for configuration of those options. I'll probably push a new version
to the App Store in the next couple of weeks if you aren't able to compile
and run it on your phone yourself.

Reply to this email directly or view it on GitHub:
#18 (comment)

from chatsecure-ios.

The iPhone shouldn't behave any differently from the iPad, have you tried logging in on the iPhone with the account you know that works on the iPad?

You can find a list of compatible clients here:
https://github.com/chrisballinger/Off-the-Record-iOS/blob/master/README.md

I recommend using Adium on the Mac or Pidgin (with OTR plugin) on the PC.

from chatsecure-ios.

Are you still having any problems or should I mark this issue as closed?

from chatsecure-ios.

Chris,

Thanks for following up.

Yes, I am still having problems. I was able once or twice to login to
ChatSecure with one of my Gmail addresses, but not with one of my other
email addresses. Now, the app seems to be stuck on my iPad2, with the
"Logging in..." icon turning for several hours. I tried to close that
window, but none of the buttons (Cancel, Chat or Accounts) respond. Even
when I turned off the iPad with the top button (on the frame), when I reopen
the desktop and click on ChatSecure it takes me back to that frozen screen
with the "Logging in..." icon turning.

How can I close the app, and what else do you suggest I do?

Thanks again,
Joe Segel

-----Original Message-----
From: Chris Ballinger
Sent: Tuesday, April 24, 2012 2:24 AM
To: jmsegel
Subject: Re: [Off-the-Record-iOS] How to login to XMPP (#18)

Are you still having any problems or should I mark this issue as closed?

Reply to this email directly or view it on GitHub:
#18 (comment)

from chatsecure-ios.

Sorry about that, I'll have to implement a better cancel timer or
something if the login fails but doesn't return an error.

You'll have to restart the app by double tapping the home button, then
"deleting" it from the multitasking dock like you would normally
delete an app by holding on the app icon and pressing the red delete
button when it appears.

On Apr 24, 2012, at 9:15 AM, jmsegel
[email protected]
wrote:

Chris,

Thanks for following up.

Yes, I am still having problems. I was able once or twice to login to
ChatSecure with one of my Gmail addresses, but not with one of my other
email addresses. Now, the app seems to be stuck on my iPad2, with the
"Logging in..." icon turning for several hours. I tried to close that
window, but none of the buttons (Cancel, Chat or Accounts) respond. Even
when I turned off the iPad with the top button (on the frame), when I reopen
the desktop and click on ChatSecure it takes me back to that frozen screen
with the "Logging in..." icon turning.

How can I close the app, and what else do you suggest I do?

Thanks again,
Joe Segel

-----Original Message-----
From: Chris Ballinger
Sent: Tuesday, April 24, 2012 2:24 AM
To: jmsegel
Subject: Re: [Off-the-Record-iOS] How to login to XMPP (#18)

Are you still having any problems or should I mark this issue as closed?

---

Reply to this email directly or view it on GitHub:
#18 (comment)

---

Reply to this email directly or view it on GitHub:
#18 (comment)

from chatsecure-ios.

I am haveing the same login timeout issue on both iPad and iPhone.
Using my full [email protected] as login name.
Could it be the application cannot connect with accounts that use application specific passwords ?

from chatsecure-ios.

The current version (1.2) doesn't have very good support for application specific passwords because the app doesn't store your password. In the next version we will support multiple accounts and store passwords in the iOS keychain.

from chatsecure-ios.

Well having to type the password every time is one thing, but it doesn't even seem to be able to login. Is there a reason for this ?

from chatsecure-ios.

Are you typing it with or without spaces? IIRC spaces have caused issues in the past for whatever reason. I'll see if I can reproduce the issue.

from chatsecure-ios.

I am typing them without spaces. I get the timeout error stated in this issue.

from chatsecure-ios.

I've been trying to reproduce the problem and haven't had any success. I'm going to go through exactly what I've been doing and you let me know if you're doing it differently.

1. From my Google Accounts page create an Application-specific password (I've gotten 4 sets of 4 characters, 16 in all)
2. On the XMPP login page type for Username '[google username]@gmail.com'
3. For Password type the 16 characters I generated earlier (I haven't had any problems with including spaces but I'd say do not include them)
4. Press Log In button in the top right

I've been testing on a iPhone 4S running 5.1.1 on both 3g and wifi and it's worked.

from chatsecure-ios.

I am having the same error "Failed to connect to XMPP server. Please check your login credentials and internet connection and try again." jailbroken iOS5.1, iPhone 4S. I've tried using various different XMPP accounts, none work, tried shutting down app in multitasking view. nothing wrong with my internet connection. not trying to use application specific passowrds or anything clever!

have previously had chatsecure working some months ago but cannot get it working now.

from chatsecure-ios.

@pacharanero @jmsegel @DotsFar Have you tried v1.3?

from chatsecure-ios.

Yes, thanks tried new version and it now works fine even using gtk application specific passwords.

Thanks Chris.

Marcus
http://openGPSoC.com

On 4 Oct 2012, at 23:17, Chris Ballinger [email protected] wrote:

@pacharanero @jmsegel @DotsFar Have you tried v1.3?

—
Reply to this email directly or view it on GitHub.

from chatsecure-ios.

Thank you, it works and feels much more stable now :-)

from chatsecure-ios.

I don’t know why you are sending these messages to [email protected]. I don’t have any idea what you are talking about. You must have the wrong email address.

Joe Segel

From: DotsFar
Sent: Friday, October 05, 2012 9:59 AM
To: chrisballinger/Off-the-Record-iOS
Cc: jmsegel
Subject: Re: [Off-the-Record-iOS] Login Timeout Issue (#18)

Thank you, it works and feels much more stable now :-)

—
Reply to this email directly or view it on GitHub.

from chatsecure-ios.

ChatSecure is an app that I'm trying really hard to love because it looks so great. But I too cannot connect using xmpp to my OpenFire server. Since the username calls for an email address structured naming convention and I host my own OpenFire server, how would I format the username? I have tried myusername@mydyndnsdomain and that doesn't work. Any suggestions? Thanks for creating this app!

from chatsecure-ios.

Hi:
I set up a XMPP server use openfire on my PC ,and i create serveral accounts. The accounts can login on spark success,but can't login on ChatSecure-iOS app.The error info is "ChatSecure-iOS Failed to connect to XMPP server. Please check your login credentials and internet connection and try again".Can you help me?

from chatsecure-ios.

When I Login in my Application and try to chat with my friend, I get an error "TURN Connection failed".
Thanks for any help you can provide.
Surender.

from chatsecure-ios.