The latest version of Cantaloupe is 5.0.6. Could you please provide a test case that reproduces this error using version 5.0.6?

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@anuroopkancherla could you please provide a sample JPEG so we can debug? thanks!

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Note relates to #664

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@VonUniGE @DiegoPino As per your suggestions I have tried with 5.0.6 version as well, I am still seeing same issue.

Output Logs:

2024-07-03 12:24:32 Loading config file: /home/cantaloupe/cantaloupe.properties
2024-07-03 12:24:32 16:24:32.251 [main] INFO e.i.l.c.ApplicationContextListener - Ubuntu OpenJDK 64-Bit Server VM 11.0.23 / mixed mode, sharing
2024-07-03 12:24:32 16:24:32.254 [main] INFO e.i.l.c.ApplicationContextListener - 8 available processor cores
2024-07-03 12:24:32 16:24:32.254 [main] INFO e.i.l.c.ApplicationContextListener - Heap total: 196MB; max: 16384MB
2024-07-03 12:24:32 16:24:32.254 [main] INFO e.i.l.c.ApplicationContextListener - Java home: /usr/lib/jvm/java-11-openjdk-amd64
2024-07-03 12:24:32 16:24:32.254 [main] INFO e.i.l.c.ApplicationContextListener - Java library path: /usr/java/packages/lib:/usr/lib/x86_64-linux-gnu/jni:/lib/x86_64-linux-gnu:/usr/lib/x86_64-linux-gnu:/usr/lib/jni:/lib:/usr/lib
2024-07-03 12:24:32 16:24:32.261 [main] INFO e.i.l.c.ApplicationContextListener - JSR-223 script engines: org.jruby.embed.jsr223.JRubyEngineFactory@23941fb4, jdk.nashorn.api.scripting.NashornScriptEngineFactory@7486b455
2024-07-03 12:24:32 16:24:32.262 [main] INFO e.i.l.c.ApplicationContextListener - Effective temp directory: /tmp
2024-07-03 12:24:32 16:24:32.262 [main] INFO e.i.l.c.ApplicationContextListener - ? Starting Cantaloupe 5.0.6
2024-07-03 12:24:32 16:24:32.529 [main] DEBUG e.i.l.c.i.FormatRegistry - Read 15 bundled formats: avi, bmp, flv, gif, jp2, jpg, mov, mp4, mpg, pdf, png, tif, webm, webp, xpm
2024-07-03 12:24:32 16:24:32.597 [main] DEBUG e.i.l.c.p.c.IIOProviderContextListener - Image I/O readers (not in preference order):
2024-07-03 12:24:32 Format.GIF: com.sun.imageio.plugins.gif.GIFImageReader
2024-07-03 12:24:32 Format.JPEG2000: com.sun.media.imageioimpl.plugins.jpeg2000.J2KImageReader
2024-07-03 12:24:32 Format.PNG: com.sun.imageio.plugins.png.PNGImageReader
2024-07-03 12:24:32 Format.TIFF: it.geosolutions.imageioimpl.plugins.tiff.TIFFImageReader, com.sun.media.imageioimpl.plugins.tiff.TIFFImageReader
2024-07-03 12:24:32 Format.JPEG: com.sun.imageio.plugins.jpeg.JPEGImageReader
2024-07-03 12:24:32 Format.BMP: com.sun.media.imageioimpl.plugins.bmp.BMPImageReader, com.sun.imageio.plugins.bmp.BMPImageReader
2024-07-03 12:24:32 Format.PDF:
2024-07-03 12:24:32 Format.XPM:
2024-07-03 12:24:32 Format.WebP:
2024-07-03 12:24:32 16:24:32.640 [main] DEBUG e.i.l.c.p.c.IIOProviderContextListener - Image I/O writers (not in preference order):
2024-07-03 12:24:32 Format.GIF: com.sun.media.imageioimpl.plugins.gif.GIFImageWriter, com.sun.imageio.plugins.gif.GIFImageWriter
2024-07-03 12:24:32 Format.JPEG2000: com.sun.media.imageioimpl.plugins.jpeg2000.J2KImageWriter
2024-07-03 12:24:32 Format.PNG: com.sun.imageio.plugins.png.PNGImageWriter
2024-07-03 12:24:32 Format.TIFF: it.geosolutions.imageioimpl.plugins.tiff.TIFFImageWriter, com.sun.media.imageioimpl.plugins.tiff.TIFFImageWriter, com.sun.imageio.plugins.tiff.TIFFImageWriter
2024-07-03 12:24:32 Format.JPEG: com.sun.imageio.plugins.jpeg.JPEGImageWriter
2024-07-03 12:24:32 Format.BMP: com.sun.media.imageioimpl.plugins.bmp.BMPImageWriter, com.sun.imageio.plugins.bmp.BMPImageWriter
2024-07-03 12:24:32 Format.PDF:
2024-07-03 12:24:32 Format.XPM:
2024-07-03 12:24:32 Format.WebP:
2024-07-03 12:24:32 16:24:32.643 [main] INFO o.e.j.s.h.ContextHandler - Started o.e.j.s.ServletContextHandler@22fcf7ab{/,null,AVAILABLE}
2024-07-03 12:24:32 16:24:32.675 [main] INFO o.e.j.s.AbstractConnector - Started ServerConnector@6cd28fa7{HTTP/1.1, (http/1.1, h2c)}{0.0.0.0:8182}
2024-07-03 12:24:32 16:24:32.675 [main] INFO o.e.j.s.Server - Started @1041ms
2024-07-03 12:24:44 16:24:44.215 [qtp2089016471-18] INFO e.i.l.c.r.i.v.InformationResource - Handling GET /iiif/3/76064733-01-001.jpg/info.json
2024-07-03 12:24:44 16:24:44.218 [qtp2089016471-18] DEBUG e.i.l.c.r.i.v.InformationResource - Request headers: Cookie: _ga=GA1.1.475889717.1717215540; _ga_0VS4QBSPD8=GS1.1.1719506661.11.0.1719506661.0.0.0; Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,/;q=0.8,application/signed-exchange;v=b3;q=0.7; Connection: keep-alive; User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36; Sec-Fetch-Site: none; Sec-Fetch-Dest: document; Host: localhost:8182; Accept-Encoding: gzip, deflate, br, zstd; Sec-Fetch-Mode: navigate; sec-ch-ua: "Not/A)Brand";v="8", "Chromium";v="126", "Google Chrome";v="126"; sec-ch-ua-mobile: ?0; Cache-Control: max-age=0; Upgrade-Insecure-Requests: 1; sec-ch-ua-platform: "Windows"; Sec-Fetch-User: ?1; Accept-Language: en-US,en;q=0.9
2024-07-03 12:24:44 16:24:44.221 [qtp2089016471-18] DEBUG e.i.l.c.i.MetaIdentifier - [Raw path component: 76064733-01-001.jpg] -> [decoded: 76064733-01-001.jpg] -> [slashes substituted: 76064733-01-001.jpg]
2024-07-03 12:24:44 16:24:44.233 [qtp2089016471-18] INFO e.i.l.c.c.InfoCache - Max InfoCache capacity: 209715 (5% max heap / 4096-byte expected average info size)
2024-07-03 12:24:44 16:24:44.264 [qtp2089016471-18] TRACE e.i.l.c.c.CacheFactory - getDerivativeCache(): implementation changed; creating a new instance
2024-07-03 12:24:44 16:24:44.264 [qtp2089016471-18] TRACE e.i.l.c.c.CacheFactory - setDerivativeCache(): initializing the new instance
2024-07-03 12:24:44 16:24:44.699 [qtp2089016471-18] DEBUG s.a.a.a.c.AwsCredentialsProviderChain - Unable to load credentials from SystemPropertyCredentialsProvider(): Unable to load credentials from system settings. Access key must be specified either via environment variable (AWS_ACCESS_KEY_ID) or system property (aws.accessKeyId).
2024-07-03 12:24:44 software.amazon.awssdk.core.exception.SdkClientException: Unable to load credentials from system settings. Access key must be specified either via environment variable (AWS_ACCESS_KEY_ID) or system property (aws.accessKeyId).
2024-07-03 12:24:44 at software.amazon.awssdk.core.exception.SdkClientException$BuilderImpl.build(SdkClientException.java:111)
2024-07-03 12:24:44 at software.amazon.awssdk.auth.credentials.internal.SystemSettingsCredentialsProvider.resolveCredentials(SystemSettingsCredentialsProvider.java:58)
2024-07-03 12:24:44 at software.amazon.awssdk.auth.credentials.AwsCredentialsProvider.resolveIdentity(AwsCredentialsProvider.java:54)
2024-07-03 12:24:44 at software.amazon.awssdk.identity.spi.IdentityProvider.resolveIdentity(IdentityProvider.java:60)
2024-07-03 12:24:44 at software.amazon.awssdk.auth.credentials.AwsCredentialsProviderChain.resolveCredentials(AwsCredentialsProviderChain.java:109)
2024-07-03 12:24:44 at software.amazon.awssdk.auth.credentials.AwsCredentialsProvider.resolveIdentity(AwsCredentialsProvider.java:54)
2024-07-03 12:24:44 at software.amazon.awssdk.identity.spi.IdentityProvider.resolveIdentity(IdentityProvider.java:60)
2024-07-03 12:24:44 at software.amazon.awssdk.awscore.internal.authcontext.AwsCredentialsAuthorizationStrategy.lambda$resolveCredentials$2(AwsCredentialsAuthorizationStrategy.java:112)
2024-07-03 12:24:44 at software.amazon.awssdk.core.internal.util.MetricUtils.measureDuration(MetricUtils.java:56)
2024-07-03 12:24:44 at software.amazon.awssdk.awscore.internal.authcontext.AwsCredentialsAuthorizationStrategy.resolveCredentials(AwsCredentialsAuthorizationStrategy.java:112)
2024-07-03 12:24:44 at software.amazon.awssdk.awscore.internal.authcontext.AwsCredentialsAuthorizationStrategy.addCredentialsToExecutionAttributes(AwsCredentialsAuthorizationStrategy.java:85)
2024-07-03 12:24:44 at software.amazon.awssdk.awscore.internal.AwsExecutionContextBuilder.invokeInterceptorsAndCreateExecutionContext(AwsExecutionContextBuilder.java:136)
2024-07-03 12:24:44 at software.amazon.awssdk.awscore.client.handler.AwsSyncClientHandler.invokeInterceptorsAndCreateExecutionContext(AwsSyncClientHandler.java:67)
2024-07-03 12:24:44 at software.amazon.awssdk.core.internal.handler.BaseSyncClientHandler.lambda$execute$0(BaseSyncClientHandler.java:62)
2024-07-03 12:24:44 at software.amazon.awssdk.core.internal.handler.BaseSyncClientHandler.measureApiCallSuccess(BaseSyncClientHandler.java:182)
2024-07-03 12:24:44 at software.amazon.awssdk.core.internal.handler.BaseSyncClientHandler.execute(BaseSyncClientHandler.java:60)
2024-07-03 12:24:44 at software.amazon.awssdk.core.client.handler.SdkSyncClientHandler.execute(SdkSyncClientHandler.java:52)
2024-07-03 12:24:44 at software.amazon.awssdk.awscore.client.handler.AwsSyncClientHandler.execute(AwsSyncClientHandler.java:60)
2024-07-03 12:24:44 at software.amazon.awssdk.services.s3.DefaultS3Client.getObject(DefaultS3Client.java:4599)
2024-07-03 12:24:44 at software.amazon.awssdk.services.s3.S3Client.getObject(S3Client.java:7926)
2024-07-03 12:24:44 at edu.illinois.library.cantaloupe.cache.S3Cache.getInfo(S3Cache.java:282)
2024-07-03 12:24:44 at edu.illinois.library.cantaloupe.cache.InfoService.getInfo(InfoService.java:87)
2024-07-03 12:24:44 at edu.illinois.library.cantaloupe.cache.CacheFacade.getInfo(CacheFacade.java:55)
2024-07-03 12:24:44 at edu.illinois.library.cantaloupe.resource.InformationRequestHandler.handle(InformationRequestHandler.java:226)
2024-07-03 12:24:44 at edu.illinois.library.cantaloupe.resource.iiif.v3.InformationResource.doGET(InformationResource.java:82)
2024-07-03 12:24:44 at edu.illinois.library.cantaloupe.resource.HandlerServlet.handle(HandlerServlet.java:97)
2024-07-03 12:24:44 at edu.illinois.library.cantaloupe.resource.HandlerServlet.doGet(HandlerServlet.java:35)
2024-07-03 12:24:44 at javax.servlet.http.HttpServlet.service(HttpServlet.java:645)
2024-07-03 12:24:44 at javax.servlet.http.HttpServlet.service(HttpServlet.java:750)
2024-07-03 12:24:44 at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:799)
2024-07-03 12:24:44 at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:554)
2024-07-03 12:24:44 at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)
2024-07-03 12:24:44 at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1440)
2024-07-03 12:24:44 at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)
2024-07-03 12:24:44 at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:505)
2024-07-03 12:24:44 at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)
2024-07-03 12:24:44 at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1355)
2024-07-03 12:24:44 at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
2024-07-03 12:24:44 at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
2024-07-03 12:24:44 at org.eclipse.jetty.server.Server.handle(Server.java:516)
2024-07-03 12:24:44 at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:487)
2024-07-03 12:24:44 at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:732)
2024-07-03 12:24:44 at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:479)
2024-07-03 12:24:44 at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:277)
2024-07-03 12:24:44 at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311)
2024-07-03 12:24:44 at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105)
2024-07-03 12:24:44 at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104)
2024-07-03 12:24:44 at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883)
2024-07-03 12:24:44 at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034)
2024-07-03 12:24:44 at java.base/java.lang.Thread.run(Thread.java:829)
2024-07-03 12:24:44 16:24:44.701 [qtp2089016471-18] DEBUG s.a.a.a.c.AwsCredentialsProviderChain - Loading credentials from EnvironmentVariableCredentialsProvider()
2024-07-03 12:24:45 16:24:45.179 [qtp2089016471-18] DEBUG s.a.a.requestId - Received failed response: 404, Request ID: R1A5N07P51WNKD3B, Extended Request ID: +KlvcjAfva5U11G8LtLaCYC26zEaqnQlBEA5qM+nPeot0w4ovBh672MYdsg5KY45gGmzS9zZrHA=
2024-07-03 12:24:45 16:24:45.205 [qtp2089016471-18] TRACE e.i.l.c.c.CacheFactory - getSourceCache(): implementation changed; creating a new instance
2024-07-03 12:24:45 16:24:45.205 [qtp2089016471-18] TRACE e.i.l.c.c.CacheFactory - setSourceCache(): initializing the new instance
2024-07-03 12:24:45 16:24:45.207 [qtp2089016471-18] DEBUG e.i.l.c.c.FilesystemCache - getSourceImageFile(): C:\Users\anuro\Desktop\Work Zone\NextGen NAC Local Setup\catalog-infrastructure\ngc-cantaloupe\cantaloupe\cache/source/cf/50/25/cf50254d713b0d004a5b97a66b7beed4
2024-07-03 12:24:45 16:24:45.213 [qtp2089016471-18] DEBUG e.i.l.c.s.FilesystemSource - Resolved 76064733-01-001.jpg to images/76064733-01-001.jpg
2024-07-03 12:24:45 OpenJDK 64-Bit Server VM warning: You have loaded library /opt/libjpeg-turbo/lib/libturbojpeg.so which might have disabled stack guard. The VM will try to fix the stack guard now.
2024-07-03 12:24:45 It's highly recommended that you fix the library with 'execstack -c ', or link it with '-z noexecstack'.
2024-07-03 12:24:45 16:24:45.224 [qtp2089016471-18] DEBUG e.i.l.c.p.ProcessorFactory - Failed to initialize TurboJpegProcessor (error: /opt/libjpeg-turbo/lib/libturbojpeg.so: /opt/libjpeg-turbo/lib/libturbojpeg.so: file too short)
2024-07-03 12:24:45 16:24:45.226 [qtp2089016471-18] DEBUG e.i.l.c.p.ProcessorFactory - Java2dProcessor selected for format JPEG (AutomaticSelectionStrategy offered TurboJpegProcessor, Java2dProcessor)
2024-07-03 12:24:45 16:24:45.226 [qtp2089016471-18] DEBUG e.i.l.c.p.ProcessorConnector - File -> FileProcessor connection between FilesystemSource and Java2dProcessor
2024-07-03 12:24:45 16:24:45.259 [qtp2089016471-18] DEBUG s.a.a.requestId - Received failed response: 404, Request ID: R1A3WJ34A1WWH9VY, Extended Request ID: icoI7fj90azFUeG4ZN1+0ysGDp4mQHkS7poyOMF3eC3SMWMOnvC2Mr8DLUN1UupquPPgxjOKahE=
2024-07-03 12:24:45 16:24:45.271 [qtp2089016471-18] TRACE e.i.l.c.p.c.j.JPEGImageReader - ImageIO plugin preferences: com.sun.imageio.plugins.jpeg.JPEGImageReader
2024-07-03 12:24:45 16:24:45.271 [qtp2089016471-18] DEBUG e.i.l.c.p.c.j.JPEGImageReader - Using com.sun.imageio.plugins.jpeg.JPEGImageReader
2024-07-03 12:24:45 16:24:45.326 [qtp2089016471-18] INFO e.i.l.c.r.ErrorResource - Handling GET /iiif/3/76064733-01-001.jpg/info.json
2024-07-03 12:24:45 16:24:45.326 [qtp2089016471-18] DEBUG e.i.l.c.r.ErrorResource - Request headers: Cookie: _ga=GA1.1.475889717.1717215540; _ga_0VS4QBSPD8=GS1.1.1719506661.11.0.1719506661.0.0.0; Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,/;q=0.8,application/signed-exchange;v=b3;q=0.7; Connection: keep-alive; User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36; Sec-Fetch-Site: none; Sec-Fetch-Dest: document; Host: localhost:8182; Accept-Encoding: gzip, deflate, br, zstd; Sec-Fetch-Mode: navigate; sec-ch-ua: "Not/A)Brand";v="8", "Chromium";v="126", "Google Chrome";v="126"; sec-ch-ua-mobile: ?0; Cache-Control: max-age=0; Upgrade-Insecure-Requests: 1; sec-ch-ua-platform: "Windows"; Sec-Fetch-User: ?1; Accept-Language: en-US,en;q=0.9
2024-07-03 12:24:45 16:24:45.328 [qtp2089016471-18] DEBUG e.i.l.c.r.ErrorResource - Base URI assembled from X-Forwarded headers: http://localhost:8182
2024-07-03 12:24:45 16:24:45.340 [qtp2089016471-18] WARN o.a.v.deprecation - configuration key 'resource.loader' has been deprecated in favor of 'resource.loaders'
2024-07-03 12:24:45 16:24:45.341 [qtp2089016471-18] WARN o.a.v.deprecation - configuration key 'classpath.resource.loader.class' has been deprecated in favor of 'resource.loader.classpath.class'
2024-07-03 12:24:45 16:24:45.341 [qtp2089016471-18] WARN o.a.v.deprecation - configuration key 'class.resource.loader.cache' has been deprecated in favor of 'resource.loader.class.cache'
2024-07-03 12:24:45 16:24:45.341 [qtp2089016471-18] WARN o.a.v.deprecation - configuration key 'space.gobbling' has been deprecated in favor of 'parser.space_gobbling'
2024-07-03 12:24:45 16:24:45.382 [qtp2089016471-18] DEBUG e.i.l.c.r.HandlerServlet - Responded to GET /iiif/3/76064733-01-001.jpg/info.json with HTTP 500 in 1217 msec
2024-07-03 12:24:45 172.20.0.1 - - [03/Jul/2024:16:24:44 +0000] "GET /iiif/3/76064733-01-001.jpg/info.json HTTP/1.1" 500 6572 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36"

Below is my Processor Selection in my properties file, I have tried with all the combination of processors for JPG but non has worked out to resolve my issue

`#----------------------------------------

Processor Selection

#----------------------------------------

processor.selection_strategy = AutomaticSelectionStrategy

processor.ManualSelectionStrategy.avi = FfmpegProcessor
processor.ManualSelectionStrategy.bmp =
processor.ManualSelectionStrategy.flv = FfmpegProcessor
processor.ManualSelectionStrategy.gif =
processor.ManualSelectionStrategy.jp2 = KakaduNativeProcessor
processor.ManualSelectionStrategy.jpg =
processor.ManualSelectionStrategy.mov = FfmpegProcessor
processor.ManualSelectionStrategy.mp4 = FfmpegProcessor
processor.ManualSelectionStrategy.mpg = FfmpegProcessor
processor.ManualSelectionStrategy.pdf = PdfBoxProcessor
processor.ManualSelectionStrategy.png =
processor.ManualSelectionStrategy.tif =
processor.ManualSelectionStrategy.webm = FfmpegProcessor
processor.ManualSelectionStrategy.xpm =

Fall back to this processor for any formats not assigned above.

processor.ManualSelectionStrategy.fallback = Java2dProcessor

from cantaloupe.

@anuroopkancherla could you please provide a sample JPEG so we can debug? thanks!

Sorry we cannot share the image on open forum but I can share the metadata of the image

ExifTool Version Number : 12.76
File Name : 76064733-01-001.jpg
Directory : .
File Size : 1374 kB
File Modification Date/Time : 2023:08:02 19:41:08+00:00
File Access Date/Time : 2024:07:03 16:23:58+00:00
File Inode Change Date/Time : 2024:07:03 16:23:42+00:00
File Permissions : -rw-r--r--
File Type : JPEG
File Type Extension : jpg
MIME Type : image/jpeg
JFIF Version : 1.01
Exif Byte Order : Little-endian (Intel, II)
Subfile Type : Full-resolution image
Compression : Uncompressed
Photometric Interpretation : BlackIsZero
Strip Offsets : (Binary data 38 bytes, use -b option to extract)
Orientation : Horizontal (normal)
Samples Per Pixel : 1
Rows Per Strip : 1024
Strip Byte Counts : (Binary data 39 bytes, use -b option to extract)
X Resolution : 400
Y Resolution : 400
Planar Configuration : Chunky
Resolution Unit : inches
Warning : Bad offset for IFD0 ModifyDate
Image Width : 3506
Image Height : 4450
Encoding Process : Baseline DCT, Huffman coding
Bits Per Sample : 8
Color Components : 1
Image Size : 3506x4450
Megapixels : 15.6

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Did you notice Warning : Bad offset for IFD0 ModifyDate. I wonder if that is the problem.

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