Streams freeze on first frame with audio only playback on Edge browser (and probably Chrome) about rx-player HOT 6 CLOSED

Our QA team have provided us with logs; maybe these will be useful for you
m7czst-1694519863439.log

from rx-player.

Hi,

Ah yes, this is a known issue we raised to Microsoft but without response for now.
We previously had a contact at Microsoft for quicker exchanges for important (for us) bugs like this but that contact since left Microsoft and now just have the official bug-reporting e-mail for which we never had any answer, so that's nice!

We didn't find a work-around through EME APIs.
It seems to depend on the content played and was brought with some windows-related update, for Canal+ France's website it magically disappeared after another windows update at the start of the previous week. Is it still reproducible after an update on your side?

from rx-player.

@peaBerberian After latest Windows update 2023-09 Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5030310 the streams thay previously have mentioned issues started working.

from rx-player.

Good news, I think sadly that there isn't a lot of things we can do on the RxPlayer-side (or if there are, we didn't find it).

At least they seemed to have fixed it recently.

from rx-player.

@peaBerberian as it seems there is nothing which can be done on RxPlayer-side and on our side I suggest we will close this issue for now

from rx-player.

You're right, thanks!

from rx-player.