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danielsequeira avatar danielsequeira commented on July 25, 2024

Hi @kurkel,

It seems you are exceeding the maximum number of polling attempts in some of your uploads and that's why you are getting this error: https://github.com/Bynder/bynder-js-sdk/blob/master/src/bynder-js-sdk.js#L835.

One of the steps of our upload process it to poll the processed state of the asset that is being uploaded. The SDK has the logic to check if the asset is processed until a maximum of 60 attempts, value defined here: https://github.com/Bynder/bynder-js-sdk/blob/master/src/bynder-js-sdk.js#L814. Sometimes if the asset that you are uploading is bigger than usual or if our customers are overloading our systems with a lot of uploads, it might be that these 60 attempts are not enough, because the asset is still processing.

I would advise you to change the default value of the variable MAX_POLLING_ATTEMPTS to a higher number and try again.

from bynder-js-sdk.

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