Helpcenter get articles list about node-zendesk HOT 30 CLOSED

Hi @Zig1375 , Can you please show your code here? From listing category to article. I have no issue with article list in my environment

from node-zendesk.

Before NodeJS update, it all work. But after update from 0.12 to 4.1.1 I always have an error.

var zd = require('node-zendesk');
var client = zd.createClient({
            "username"  : "username",
            "token"     : "token",
            "remoteUri" : "https://domain.zendesk.com/api/v2/help_center",
            "helpcenter" : true
        });

client.sections.list(function (err, req, result) {
            if (err) {
                console.error(err);
                return;
            }
            client.articles.list(function (err, req, result) {
// I have the error here
                if (err) {
                    console.error(err);
                    return;
                }

            });
        });

from node-zendesk.

OK, let me check with that node version...

from node-zendesk.

I'm getting this error too....any updates?

from node-zendesk.

I also see this type of errors from time to time with node v4 , on all api methods

Error: socket hang up
at createHangUpError (_http_client.js:203:15)
at TLSSocket.socketOnEnd (_http_client.js:288:23)
at emitNone (events.js:72:20)
at TLSSocket.emit (events.js:166:7)
at endReadableNT (_stream_readable.js:893:12)
at doNTCallback2 (node.js:429:9)
at process._tickDomainCallback (node.js:384:17) { [Error: socket hang up] code: 'ECONNRESET' }

from node-zendesk.

SOLUTION:

Same issue with node v4.1.1, getting { [Error: socket hang up] code: 'ECONNRESET' }

Worked fine after rolling back to node v0.12.7

from node-zendesk.

Could anyone provide your platform information?

I am not able to reproduce it on Windows x64 node v4.1.1 , and 4.2.2 also works fine : (

Thanks

from node-zendesk.

Hey guys,

I just started today with this plugin, I got the same error.

MacOS
node -v
v4.2.1
express
^4.13.3
node-zendesk
^1.1.5

Let me know if I can help.

from node-zendesk.

MacOS 10.11 (Node v5.0.0)
FreeBSD 10.2-RELEASE-p5 (Node v4.1.1)

from node-zendesk.

Ubuntu 14.04 . Node v4.1.1

from node-zendesk.

I'm getting a similar error (Unhandled rejection RequestError: Error: socket hang up) with Node v5.0.0 using request-promise against the Zendesk API, the common elements seem to be the request library and Node versions > 4. Not using this library at all, but found this issue when Googling for discussions about the bug. Rolling back to Node v0.12.7 resolved the issue for me.

from node-zendesk.

I used MacOS 10.11 and Node v4.1.1, but still not able to reproduce : (

I am using following code

var zd = require('node-zendesk');
var os = require('os');

var client = zd.createClient({
  username:  'somename',
  password:     'somepassword',
  remoteUri: 'https://node-zendesk.zendesk.com/hc/api/v2',
  helpcenter: true
});

console.log("node version:", process.version);
console.log("operation system:", os.type(), os.arch(), os.release());


client.sections.list(function (err, req, result) {

  if (err) {
    console.error(err);
    return;
  } else {
    console.log("no error here")
  }

  client.articles.list(function (err, req, result) {

    if (err) {
      console.error(err);
      return;
    } else {
      console.log("no error here")
    }
  });
});

And my output is:

node version: v4.1.1
operation system: Darwin x64 15.0.0
no error here
no error here

from node-zendesk.

My code:

const query = `checkout-failure order_by:created sort:desc`;
zendeskClient.search.queryAll(query, function (err, req, res) {
    console.log(err);
});

My error:

{ [Error: socket hang up] code: 'ECONNRESET' }

My system:

❯ sw_vers
ProductName:    Mac OS X
ProductVersion: 10.10.1
BuildVersion:   14B25

❯ uname -a
Darwin callum-lmn-mbp.local 14.0.0 Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64 x86_64

❯ node -v
v4.2.1

❯ npm -v
2.14.7

Previous issue: #118

@nnabuuu How many issues are you trying to retrieve? Maybe it's only an issue above a certain number of pages.

from node-zendesk.

@nnabuuu this is blocking me at work, would be really good to see a fix.

I can have a look at fixing it: where would you recommend I start looking? I am completely unfamiliar with this library :)

from node-zendesk.

@callumacrae Thank you, I was only trying to retrieve around 5 articles as I as using a new applied account for test.

If you would like to have a look, you may want to start from lib/client.js which is the entrance of node-zendesk, then the network request part is at lib/client/client.js. Most of the rest js files are corresponding to a certain endpoint. Eg, client/helpcenter/article.js is for the article endpoint in helpcenter.

from node-zendesk.

@nnabuuu by the way the issue doesn't have anything to do with articles. I've faced it with various endpoints, I think it's more of a client issue

from node-zendesk.

@nnabuuu I'm taking a look now. It is only an issue with a large number of tickets: if I make a search with only a few results, it works fine.

from node-zendesk.

@nnabuuu I use your code, and my result:

node version: v5.1.0
operation system: Darwin x64 15.0.0
no error here
{ [Error: socket hang up] code: 'ECONNRESET' }

from node-zendesk.

I made a detailed issue on the request repo, which is where I think the problem is: request/request#1934

from node-zendesk.

Not sure if anyone is still looking at this, or the issue linked by @callumacrae

Also having this issue on a production service at the moment, using node 4.2.2, Linux 3.18.

Only seems to be happening for us when retrieving specific Zen Desk tickets. Always seems to fail on the same ones.

from node-zendesk.

Experiencing this issue as well using both the request module (v2.67.0) and the node-zendesk module, which is also relying on request. I tried it on node v4.2.2 and v4.2.3. It works fine with requesting sections from the helpdesk, but when I request articles it sporadically works. This is the error that typically returns:

2015-12-16 22:05:11.251000 [INFO] console - ZENDESK ERROR:  { [Error: socket hang up] code: 'ECONNRESET' }
Error: socket hang up
    at createHangUpError (_http_client.js:203:15)
    at TLSSocket.socketOnEnd (_http_client.js:288:23)
    at emitNone (events.js:72:20)
    at TLSSocket.emit (events.js:166:7)
    at endReadableNT (_stream_readable.js:905:12)
    at doNTCallback2 (node.js:441:9)
    at process._tickDomainCallback (node.js:396:17)

I have very similar code to make requests to other APIs and this is the first that has given me this kind of error.

from node-zendesk.

Hello, Experiencing the same issue here.

> sw_vers
ProductName:    Mac OS X
ProductVersion: 10.10.5
BuildVersion:   14F1021

> node -v
v5.2.0

It only occurs on articles, but as pointed before it is certainly related to the amount of articles compared to the sections or categories.

So for now the only way around is going back to 0.12 ?

from node-zendesk.

Hello everyone, I have the same issue.

I reproduced it also with the module https and doing the requests directly to the Zendesk API without this library.

I can only reproduce it doing this 2 requests together, if I only run one of these, they work fine.

I'm using node v4.2.3

// With https
var https = require('https');

var options1 = {
  hostname: 'subdomain.zendesk.com',
  path: '/api/v2/views/active.json',
  method: 'GET',
  auth: 'email/token:key'
};

var options2 = {
  hostname: 'subdomain.zendesk.com',
  path: '/api/v2/search.json?query=type:ticket&per_page=250',
  method: 'GET',
  auth: 'email/token:key'
};

var request1 = https.request(options1, function() {
  var request2 = https.request(options2);
  request2.end();
  request2.on('error', function(e) {
    console.error(e); // { [Error: socket hang up] code: 'ECONNRESET' }
  });
});
request1.end();

// With request (2.61.0)
var request = require('request');

var options1 = {
  url: 'https://subdomain.zendesk.com/api/v2/views/active.json',
  auth: {
    'user': 'email/token',
    'pass': 'key'
  },
  headers: {
    Accept: 'application/json'
  },
  json: true,
  timeout: 30000
};

var options2 = {
  url: 'https://subdomain.zendesk.com/api/v2/search.json?query=type:ticket&per_page=250',
  auth: {
    'user': 'email/token',
    'pass': 'key'
  },
  headers: {
    Accept: 'application/json'
  },
  json: true,
  timeout: 30000
};

request(options1, function() {
  request(options2, function(err, res, body) {
    console.log(err); // { [Error: socket hang up] code: 'ECONNRESET' }
  });
});

from node-zendesk.

To follow up to my previous comment, the specific tickets I am trying to retrieve have significantly more comments than usual. This goes along with people having issues with getting longer articles.

from node-zendesk.

Indeed I also see this issue with large tickets

from node-zendesk.

So it looks like it could be a problem with node itself? Has anyone looked to see if there is an issue on the node repo?

from node-zendesk.

Another issue here with only a couple of comments but them being longer comments. Shortening them down and creating a new ticket on Zendesk allows my code to work.

from node-zendesk.

Encountering this same issue with trying to retrieve macros or users.

Node v 5.4.0

app.get('/api/macros', function (req, res) {

        client.macros.list(function (err, req, result) {
            if (err) {
                console.log(err);
                res.status(500).send(err);
            } else {
                console.log('Result: ', result);
                res.json(result);
            }
            //console.log(JSON.stringify(result[0], null, 2, true));//gets the first page
        });

    });

    app.get('/api/users/list', function (req, res) {

        client.users.list(function (err, req, result) {
            if (err) {
                console.log(err);
                res.status(500).send(err);
            } else {

                console.log(JSON.stringify(result.map(function (user) {return user.name;}), null, 2, true));//gets the first page
                console.log("Total Users: "+result.length);
                res.json(result);
            }

        });

    });

Def seems linked to the client itself, probably will have to use the official PHP library if can't get this figured out as rolling back Node won't work for me.

Edit: Downgraded to Node v.0.12 from 5.4.0 and it works, so something between this library and later versions of node do not like each other

from node-zendesk.

Thanks to the example of @marian2js I think I found a fix for this, just opened a PR #120

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Just mentioning it here again -- but PR #120 appears to fix the socket hang up issue

from node-zendesk.