Can't upload new license : error 500 in Billing > Subscription about server HOT 2 CLOSED

Hi there!

We've seen error messages similar to this in the past, and the issue was caused by the way the license was ingested into the database. In order to reset this, we need to move/rename the license file out of its current location on the self-hosted server, and then upload the license file again via the Web Vault:

SSH into the machine(s) and navigate to ./bwdata/core/licenses/organization

You should see at least one *.json file containing the license information; move this file to a temporary location

Log in through the Web Vault as an Owner, navigate to the Organization's page and then Billing → Subscription

Upload your license file again

Further to that, We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

from server.

It works. 👍

Thanks a lot.

from server.