incoming_call doesn't appear to be firing about aircall-everywhere HOT 5 CLOSED

After a bit more investigating I was able to determine that external inbound calls due result in the event being fired, but both internal calls, and external calls that are transferred to a user do not result in the event being fired. As a result, we're not able to make the phone client visible while it's ringing with these types of calls (which is a fairly significant impediment to useability in our case). Is there any known solution to this at present?

from aircall-everywhere.

Hello @rideau-nostalgia
Thanks for reporting this. We'll investigate and come back to you.

from aircall-everywhere.

Hello @rideau-nostalgia
The issue should be fixed

Please feel free to reopen this issue if the problem persists

from aircall-everywhere.

Hey @eulbat. Same issue still seems to be happening. If I am a user on an aircall number that directly receives a call from an external number, it does result in the "incoming_call" event firing, but receiving an internal call (or a transfer) from another aircall user still doesn't fire this event.

We can see this behaviour not only in our own app, but also when logged in on the Aircall Everywhere demo page (https://aircall.github.io/aircall-everywhere/). Monitoring the "call lifecycle events" area will not result in an "incoming_call" event for an internal call from another user or a transfer.

I'd be happy to demo this for someone if that'd help?

from aircall-everywhere.

Hey @rideau-nostalgia
Just ran another test, the incoming_call are correctly showing up when receiving transfers (both warm and cold transfers).
The event is indeed not sent when receiving an internal call. This is however expected and we will update our documentation accordingly.

from aircall-everywhere.